Chad Pritchard Email & Phone Number

Columbus, Ohio, United States

Directs, establishes, maintains, and plans the overall direction and goals for a set of NICE CXone Embedded Agent products that are integrated into the CXone PlatformDrives product roadmap and backlog activities for the integration of the NICE CXone Embedded Agent products portfolio This role acts as a liaison between the NICE CXone LoB and CRM Partners.

Columbus, Ohio Area

The Product Expert (SME) is a customer-facing, position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics. Responsible for both technical and business tasks including.

Columbus, Ohio Area

Provide dynamic and interactive instructor‐led, live and remote training sessions Conduct technical, product and leadership training for internal employeesMentor colleagues in their delivery of productsDevelop curriculum for products and servicesOnsite professional consultative services for customers on workforce engagement and workforce optimization.

Columbus, Ohio Area

• Directly responsible for the overall administration, coordination and evaluation of the human resource and training functions.
• Developed and implemented personnel policies and procedures; prepared and maintained handbook on policies and procedures;
• Supervised benefits administration to include claims resolution, change reporting
• Established and maintained department records and reports. Maintained company organization charts and employee directory.
• Developed and maintained affirmative action program;
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; filed EEO-1 annually; maintained other records, reports.

Columbus, Ohio Area

• Documented training processes and curriculum for clients including technical training, sales training and call flows.
• Facilitated training sessions on technical products for clients with audiences consisting of all levels of management.
• Facilitated training sessions for internal employees on various business units.
• Coach and develop ContactUS employees to improve overall performance.
• Assisted with implementation initiatives for new clients.
• Created internal business process flows for Operations, Human Resources, and Training.

Westerville, OH

• Developed training materials and curriculum.
• Facilitated onsite and virtual training for agents, supervisors and upper management.
• Created e-learning courses for various departments.
• Coached and developed agents, supervisors, and trainers.
• Liaison between IT, operations, training, and QA on various projects.
• Facilitated client monitor sessions.

Moore, OK

• Facilitated new hire and upgrade training.
• Coached and Developed new hire agents.
• Assisted with curriculum updates.