As a Cloud Engineer, my role involves utilizing my expertise with Google Cloud Platform and cloud native tools to design, implement, and manage cloud infrastructure solutions. I frequently interact with customers to discuss their requirements and turn their specifications into actionable designs that I deploy. My responsibilities also include analyzing and troubleshooting any issues that arise during deployment, ensuring that the final product meets customer expectations and industry standards.

As a Leader in Rackspace's Openstack Public Cloud, I managed a variety of teams ranging from public-facing customer service to Systems Engineering. I led teams through several internal restructuring and reorganization projects, with a focus on providing high-levels of customer satisfaction while maintaining employee engagement and minimizing attrition.I continually drove staff efficiency through refining documentation and runbooks, automating alert response and remediation, and cross-training engineers on a wide-variety of technologies and products.

Provided alert response and remediation for internal systems and customer-facing products powering the Rackspace Public Cloud. Utilizing Puppet and Ansible-- deployed and provided systems administration support for systems running PostgreSQL databases, public-facing API endpoints, and large variety of Java and Python applications.

Provided front-line support for the Rackspace Public Cloud, assisting customers with Rackspace products, general Linux questions, and basic Cloud architecture planning. Founding member of a specialized team focused on supporting Load Balancer, Object Storage, Monitoring, and Backup products-as-a-service.

Operated a private VMware Cloud hosting critical applications and services for 10,000 students and 1,200 staff members. Delivered Virtual Desktops (VDI) to students in a variety of lab and classroom environments. Provisioned Linux and Windows systems as necessary for internal use while evaluating production and test workloads for deployment on virtual machines.

Provided System Administration support to an Oracle DBA and Infrastructure group that operated the University’s Enterprise Resource Planning System. Maintained support for COBOL applications and various legacy systems as the University migrated from a mainframe to a more modern platform. Virtualized physical servers to consolidated virtual infrastructure saving tens of thousands in power, cooling, and ongoing support and maintenance costs.Created and executed extensive disaster recovery plans for restoring critical services to multiple datacenters utilizing VMware virtualization.

Standardized practices for hardware diagnostics, OS image deployment, file recovery, and general computer support for student technicians that were responsible for providing customer support to students, faculty and staff. Migrated helpdesk ticketing system from an outdated closed-source system to an open-source implementation, saving thousands in licensing costs and allowing increased support coverage.Established policies for desktop/client security including antivirus remediation and responded to malware threats.