Chad Rabago Email & Phone Number

Washington Dc-Baltimore Area

Washington, Dc

• Manage the day-to-day operations of the Friends program including recruitment, onboarding,training, scheduling, and on-site supervision of 300+ tour guides, information desk, retail, multimedia,and administrative volunteers; coordinate all volunteer needs and activities with staff across the Center• Oversee all aspects of the Tour program including promoting, scheduling, booking, andcoordinating tours, including Accessibility, Foreign Language, Group, Tours for Young People,VIP, and New Hire tours; support volunteers in creation of new Architectural tour.• Administer the Festival/Event volunteer programs from promotion and recruitment to scheduling andsupervising volunteer needs for all festivals, short-term projects, and special one-day activities.• Restart the NexGenFriends (under 40) program to promote the growth and diversification of Friendsvolunteers through targeted service opportunities and social events.• Produce and oversee volunteer-related social media and internal volunteer newsletter.• Maximize the use of the volunteer management database and transition to Better Impact.

Washington, Dc

• Manage scheduling, assignments, database, and administration for 450+ Visitor Information Specialists (information desk volunteers) across the Smithsonian, maintaining over 90% of desk coverage prior to COVID-related museum shutdowns• Direct supervisor to 25 “Floater” volunteers and co-supervisor to 60 Castle information desk volunteers• Collaborate with volunteer coordinators to transition to virtual programs and return to onsite programs• Support the daily operations and floor management for the Smithsonian Visitor Center at the Smithsonian Castle• Assist with all other components of volunteer experience, including recruitment, placement, training, and enrichment.The mission of the Smithsonian Institution Office of Visitor Services & Volunteer Management is to understand and improve visitors’ experiences across the Smithsonian through visitor engagement, volunteer management, outreach & promotion, and research & analytics.

New York, Ny

• Support all facets of Membership department operations, special events, and programs • Conduct research and steward prospective and lapsed donors• Handle member acknowledgements and gifts• Update membership records in CRM database (Raiser's Edge)• Prepare member subscriptions and ticketing

New York, Ny

• Created two fully conceptualized exhibits for senior leadership• Research exhibit content, design, and interpretation• Draft exhibit interactives, narratives, components, aesthetics, and signage• Conducted research and gathered data through visitors surveys on current and future exhibitions, resulting in a presentation for the Exhibitions Department discussing visitor opinion on current exhibitions, specific exhibit components, and potential exhibit themes for CMOM's future expansion

New York, Ny

• Assist in planning and execution of various college events within Department of Development and External Affairs• Events included commencement/convocation, board of trustees meetings, professional conferences, academic festival, and student life events• Range of duties include managing RSVPS; preparing event signage, supplies, and decorations; event set-up and logistics; and inventory and supply organization

Silver Spring, Md

• Manage class registrations, ticket sales, front of house and office operations, and donation processing• Cultivate parent, participant, and prospective client relationships• Create orientation and training materials for volunteers; strengthen methods for volunteer recruitment, screening, communication, and recognition• Manage and clean CRM database (CiviCRM), generate reports, develop structures for data entry and organization

Washington, Dc

• Operate ticketing and subscription sales software (Tessitura), provide customer service and assistance• Distribute will call tickets and assist with front of house duties during performances

Bethesda, Md

• Develop and oversee recruitment, training, management, and recognition of 60+ long term volunteers and 200+ special event volunteers, including high school Apprentices, college interns, and pro bono volunteers; increased Apprenticeship program application numbers and retention rates• Created enrichment opportunities for Apprentices and interns, including social and recognition events, skill-building classes, and mentorship pairings with maker educators• Increase museum awareness, reach, and accessibility through planning and execution of KID's participation in community and school events and festivals• Collaborate with Maryland Out of School Time Network VISTAs to advocate for and support out-of-school-time programs through workshops, conferences, and service activities

Costa Mesa, Ca

• Support customer service and sales operations (Tessitura) of the box office

• Supervised a team of students responsible for planning weeklong service immersion trips during school breaks; selected and trained trip facilitators• Assisted civic-related student organizations with event planning, member recruitment and retention, inter-organizational collaboration, and adherence to University policy and guidelines• Created partnerships between Chapman and local service organizations; managed online service opportunity portal• Planned annual Days of Service and department events and programs

Costa Mesa, Ca

• Assist Education Department with execution of on-site education programs, including engagement of school groups during field trip performances and development of pre-show educational activities for the Family Series• Collaborate with other departments as part of the Audience Engagement Committee to create pre-show activities, exhibits, and experiences• Assist during the Candelight Concert & Dinner fundraising event

Santa Ana, California

• Operate the admissions counter/ticketing system and process membership sales (Galaxy)• Engage visitors, guests, and school groups through exhibits, science demonstrations, and presentations• Provide support during offsite functions, VIP events, and fundraisers

Honolulu, Hi

• Design and print educational booklet for young audience members• Assist with company management duties such as travel and rehearsal itineraries and contracts for guest artists• Support planning of tea party fundraiser and opening night gala

Master Of Arts - Ma, Arts Administration

Thesis: "Generation Y and the Why of Generosity: Millennial Volunteers in Museums" Concentrations: Volunteer management, visitor.

Bachelor Of Arts (B.A.), Integrated Educational Studies, Minor In Leadership & Organizational Studies