⚒️Hired by start-up to build and pioneer the first-ever Customer Experience Department👉Created and implemented CX strategies in alignment with corporate goals👉Created and launched the Patient Engagement Initiative to increase go-to-surgery rates👉Increased lost revenue by ~$200k after first month of launch 👉Reduced live backlog cases from $2.4m to $1.7m👉Hired and managed Clinic Support Specialists for target spine markets👉Created Account Proficiency program with required metrics👉Co-created PowerBI reporting dashboards to track effectiveness of initiatives👉Took ownership of Customer Support hotline👉Redesigned Patient Transportation Reimbursement program👉Updated Patient Portal on website👉Identified Learning Management System platform (LMS365) and negotiated pricing👉Worked with contracted IT personnel to integrate LMS in Microsoft 365 ecosystem

Overall leadership responsibilities for the Enabling Technologies department. Create and implement the surgical guidance marketing strategy for the company, manage the P&L, build and develop the product management and clinical specialist teams. Member of the mergers / acquisitions team.👉Downstream management of ARVIS AR surgical guidance system👉Managed milestones required for acquisition of Insight Medical (ARVIS)👉Launched ARVIS AR surgical guidance system

Hired by Surgical division president to rebuild the training department servicing the Hips, Knees, and Shoulder portfolios. Recreated organizational structure and hired accordingly. Created cost center, acquired funding and built annual budget. Brought in new LMS (Allego) which eventually became the LMS, Sales Enablement and collateral warehouse for the division and replaced outdated collateral warehouse. Negotiated Allego contract to include Surgical, Foot & Ankle, Bracing and International licensing. Created training metrics for both didactic and practical course components, online pre-course modules and online testing. Quarterly reporting of competency statistics for each course and tied to improved sales performance. Worked cross-functionally with both Medical Education and Marketing divisions to align with product strategies and goals.

Role expansion to management of Marketing and Professional Education departments.

Responsible for training and education leadership for the six business units under the Orthopedics and Tissue Technologies umbrella: Shoulder, Upper Extremities, Lower Extremities, Regenerative medicine, Surgical Tissue and Wound Care. Restructured the instructor-led and LMS training systems and implemented competency accountability to a higher level. Leadership position on the merger and acquisition team. Training program integration of the Tornier Salto Talaris Total Ankle System and the TEI Biosciences product line (SurgiMend and PriMatrix). Responsible for the training programs of new product introduction launches.

Key responsibilities for strategic integration of Florida-based Mako training team with Stryker's Sales Education department. Lead education team to provide clinical orthopedic and robotic training. Concentration on continuous improvement and development/implementation of new training programs and methods of delivery. Focus on staff development for career path visibility and building a productive, effective and efficient work environment. Management of departmental budget, staffing, and capital. Developed and currently teach advanced-level, Account Executive course focusing on coaching executive-level presentations, advanced targeting and territory business planning.Director of Clinical Education - MAKO Surgical (Acquired by Stryker Orthopaedics)Implementation of clinical training curriculum and revision of robotic training program. Strategic improvement of training delivery processes and procedures. Implement metrics for improvement measurement and rigorous post-course assessments. Work with upper management to align departmental goals with company objectives.

Lead and managed the Sales Education department comprised of 11 direct reports with responsibilities in North and South America. Managed several training budgets within the department. End responsibility for the Zimmer Online Learning System (LMS). Managed the Zimmer Sales Academy for our Reconstructive and Extremities divisions. Nationwide collegiate recruiting, interviewing and final placement for the Zimmer Sales Academy students. Develop new sales education programs for our internal employees and the field sales force. department.

Manage the Zimmer Trauma Sales academy. Global responsibility for implementing Trauma sales training programs. Collaborated with the Trauma Marketing teams to help launch new products.

Develop and implement Trauma clinical and sales training programs for the Zimmer sales force. Create, write and publish e-learning modules for the Zimmer Online Learning System (ZOLS). Global responsibility for delivering training programs (Singapore, Brazil, Switzerland, San Salvadore, Canada and US). Wrote content, developed processes and best-practices, created forms, role play scenarios, created simulation OR surgical case scenarios, and field rotation programs for the first ever Zimmer Sales Academy (6-month Trauma specific program).

Joined start-up company to create and implement sales training program encompassing medical terminology, anatomy, fracture types, orthopedic principals, product FAB's, and case studies. Authored 2 white papers and several competitive analyses. Created sales tools for field reps. Responsible for surgeon training utilizing surgeon consultants. Manage cadaveric lab events, sawbone labs, support trade shows, provide field support and surgical case coverage.

First assistant in surgery and clinic to total joint surgeon. Founded, designed and constructed the Highland Bioskills Lab. Provided cadaveric training for LSU residents and other health care providers to overcome learning curves associated with new orthopedic implants. Worked with IRB on clinical trials and studies (viscosupplementation, total hip arthroplasty) and Zimmer Hip and Knee registries. Pre and post-op patient care, H&P, hospital rounds and discharge, patient follow-up, plan of care, intraarticular injections, trigger point injections, cast application, etc.