• Provided personalized career coaching and resource sharing to 500+ Active Duty Military Members, Veterans, and Military Spouses• Mentored veterans and spouses determine their professional goals and how to posture themselves to achieve those goals• Developed partner relationships for networking opportunities for clients and built organizational relationships• Maintained Customer Relationship Management (CRM) system for communication, trends, and analyze

Manage, plan and evaluate the medical center's credentialing program for 1200+ licensed independent and dependent providers for the Boise Veterans Medical Center.• Perform authentication of all applicant and current provider licenses, certifications, education and personal history through primary source verification with extensive research and analysis• Maintain detailed proprietary database of 1200+ provider credentials for renewal tracking, privileging history and employee official notifications for the protection of the facility and over 36K patients• Correspond with Director, Chief of Staff, and 15 Service Chiefs regarding current and oncoming providers, maintain detailed minutes of all meetings

Human Resources professional operating in a Military Entrance Processing Station (MEPS). • Provide administrative support to the Reception-Administration Control Desk, Record Maintenance & Accountability, and Enlistment Processing to include fingerprinting of applicants• Question applicants to obtain and/or verify complete data required for final data processing of forms and records for entry into the military service according to regulations and publications• Screen applicants’ records to ascertain that all necessary documents are present according to the requirements of each military service• Greet and account for visitors/applicants in and out of the MEPS; muster applicants for processing and enlistment ceremonies, administer pre-oath briefings, also brief applicants on MEPS procedures. • File incoming materials in accordance with an established filing system while assisting other company sections when required

Managed 28 employees and day to day operations for the Navy Liaison office of Military Entrance Processing Station in Boise, ID. • Efficaciously placed well over 500+ applicants in jobs they have the appropriate qualifications for with respect to the needs of the Navy• Performed 1000 waivers for enlistment into the Navy by conducting interviews and reviewing background history validated through documentation of court documents and other sources • Completed 1K national security clearance investigations resulting in less than 1% rejection rate and zero boot camp reception issues• Reviewed 1K personnel records for quality assurance in accordance with current directives

Responsible for 30 recruiting employees who were charged with successfully achieving the Navy Recruiting District of Portland. Oregon. • Successfully trained 200 recruiters and supervisors in government programs and benefits in which prior service veterans may be eligible for• Reviewed 3K applicant packages for high quality and which met eligibility qualifications in accordance with standard operating procedures while also assisting other recruiters with difficult sales calls• Managed marketing plans for effective penetration of target markets with general public, local schools, veteran organizations, federal government offices and state employment offices

Supervised, trained and mentored a team of recruiters for the enlistment of prior service veterans into the Navy Reserve. • Educated team members on value of proper stress management, physical training and community involvement and reinforced coaching strategies to resolve confrontational and indifferent customer issues• Completed focus groups directed to achieve maximum effectiveness• Trained recruiters in customer service techniques that educated the area state employment office veteran representatives, local companies, schools, veteran organizations and general public in the benefits, features and programs that the Navy Reserve offer• Reinforced training by having by having recruiters practice in public speaking focused on group sizes ranging from five to over one hundred individuals