Chad R. Johnston Email & Phone Number

Fort Worth, Tx, Us

Irving, Texas, United States

Oversee the implementation of Selerix and Employee Navigator software for client’s that purchase products and services from U.S. Enrollment Services. Heavy interaction across many functional teams including Operations, IT, Sales & Business Development, as well as outside partners and the client. Configuration of benefit plans, company structure/classes, pay schedules, and other items per client needs and preferences. Provide ongoing support of web-based benefits administration systems, including eligibility maintenance and reporting needs. Coordinate with clients on enrollments, corrections, and changes, using the appropriate sense of urgency for the situation and following through to obtain accurate information. Create and maintain content on the knowledge management system (Atlassian) through team collaboration and testing procedures. Define formats and templates related to standard work procedures and other documentation.

Fort Worth, Texas, United States

Oversee the implementation of software for client’s that purchase products and services from Inspirus, a Sodexo group company. Heavy interaction across many functional teams including Operations, IT, Sales & Business Development, Media Services, Packet Assembly, Fulfillment, Manufacturing, Products, Purchasing and Accounting, as well as outside partners and the client. Plan, manage, and implement our total recognition software suite to our clients, while working through a comprehensive project plan with internal staff and the client. Additional responsibilities include procuring necessary resources/inventory to complete the initial program launch through the initial invoicing. Coordinate the proper hand-off of implemented clients to the appropriate internal departments, support and client service partners. Manage multiple, detailed tasks timely with urgency and accuracy. Other responsibilities would be various projects and duties as assigned by management that will assist and support the overall corporate objectives.

Fort Worth, Texas, United States

Provided high quality and personalized customer service relationship with clients. Acted as the main contact between client and organization; managing requirements for implementation and administration of accounts. Evaluated and enhanced quality of recognition programs for clients by initiating annual account reviews which included program analysis, suggested improvements and promotion of new product.

Fort Worth, Texas, United States

Oversee the up of systems and processes for the fulfillment of personalized awards of all types. My main responsibilities included leadership of and the oversight of shipping and receiving departments. Negotiating agreements with carriers as well as other supply vendors, and the continued refinement of our processes and systems.

Baas, Applied Technology & Performance Improvement

Project Management Certificate, Project Management

Associate Of Applied Science In Business, Business Administration, Management And Operations