Chad Schoepke, Mba, Csm Email & Phone Number

Lehi, Utah, United States

As a Delivery Manager, I am responsible for the comprehensive planning and management of technology projects, ensuring that project objectives and plans are validated and aligned with Product, Operations, and Application Engineering. I coordinate the delivery of development and production releases, facilitate project plans to guarantee timely task completion, major milestones, and efficient resource allocation. My role requires effective communication with stakeholders to align development priorities and regular progress reporting to the Director of Delivery Management.Key Responsibilities:Agile/Scrum Leadership: Guide the team and organization in Agile/Scrum practices to drive Application Engineering efforts, promoting self-organization within the team to address gaps in the Agile/Scrum frameworks.Impediment Removal: Identify and remove impediments or guide the team to appropriate resources to resolve issues, ensuring timely escalation when necessary.Foster Trust and Safety: Create a trusting and safe environment where issues can be raised without fear, focusing on healing and problem-solving.Facilitation: Lead discussions, decision-making, and conflict resolution without coercion or dictation, encouraging team autonomy.Communication: Enhance internal and external communication for better transparency, keeping stakeholders informed throughout all development stages.Backlog Management: Support teams in grooming and maintaining the product backlog, ensuring clear and organized task prioritization.Status Reporting: Prepare and distribute regular status reports internally and externally, providing comprehensive updates on project progress.Servant Leadership: Embrace a servant leadership style, offering unwavering support to the team and leading by example.This role has honed my skills in agile project management, stakeholder communication, and team leadership, allowing me to drive successful project deliveries in a collaborative and transparent environment.

Draper, Utah, United States

Draper, Utah, United States

• Managed software delivery process for multiple teams, focusing on legal, procurement, operations, and infosec related projects and integrations.• Collaborated with stakeholders across the enterprise to prioritize objectives and deliver solutions through agile project management.• Enabled the delivery of products by developing a standardized go-to-market strategy and process.• Served as Scrum Master

Draper, Ut

Servant leader of multiple high functioning, agile software teams. We work together to solve complex problems for our stakeholders and customers by building world class software solutions. I effectively lead through strong communication, mentorship and collaboration. I am passionate about the people that I work with and empower them to perform their work effectively by removing roadblocks that arise and providing opportunities for personal and professional growth. I excel at working in a fast paced, challenging environment by showing ownership in the applications we build and support, while consistently delivering results. Responsible for: Customer and Merchant facing portals, SSO, Text/Email Verification, Mobile Apps (IOS/ANDROID), Customer/Merchant Support Tools.Founded in 1999, Progressive Leasing, a wholly-owned subsidiary of Aaron’s Inc. [NYSE: AAN], is a steadily growing company, already surpassing $1B in revenue. Our scalable, customer payment software product provides lease-purchase technology solutions through 16,000+ retail locations in 46 states.

Draper, Ut

Cross-functional role on the Software Development team. I was the single point of contact and buck-stop for all product documentation activities pertaining to problem definition, solution definition, requirement gathering and definition, mock ups, and roll-out plans. Worked with the technical and business teams to deliver technology solutions to our stakeholders. Some of my responsibilities included:- Served as Scrum Master (certified) on a high functioning Agile Software Team. Lead all team meetings such as daily stand ups, backlog grooming, show and tells with stakeholders, sprint planning/retros, etc. - Owner of the relationship, the liaison, between the functional and technical requirements and the execution of those requirements in the deliverables.- Investigated complex technical relationships in order to gain deep understanding of dependencies and components.- Created high-quality agile artifacts to facilitate shared understanding between stakeholders and team members, including problem statements, activity flowcharts, sequence diagrams and agile/scrum user stories- Investigated reported problems from various internal and external channels to uncover root cause. - Lead discovery sessions with customers and stakeholders- Daily collaboration with the Product Owner on one or more agile teams to cultivate high-quality backlog items.- Operated under minimal supervision and effectively managed multiple priorities- Collaborated with other BAs to improve existing practices- Became the functional/technical subject matter expert for multiple partner relationshipsFounded in 1999, Progressive Leasing, a wholly-owned subsidiary of Aaron’s Inc. [NYSE: AAN], is a steadily growing company, already surpassing $1B in revenue. Our scalable, customer payment software product provides lease-purchase technology solutions through 16,000+ retail locations in 46 states.

Lindon, Ut

Worked with ownership to establish KPI’s, analyze trends and forecast metrics to drive profits. Quickly built trust with stakeholders and adapted to communication style. Recommended and implemented solutions to improve business profitability. Ongoing development of marketing tools and website maintenance. Assisted with weekly, monthly and annual budget reports. Helped company to increase Facebook marketing presence over 600%. Maintained computer network and software systems.

Greater Salt Lake City Area

• Worked with the Business Development / Network Management team. Partnered with others from across various business functions to drive profitability results.• Data extraction from SQL Server/AS400 using SQL queries (data mining)• Consolidation and analysis of data from varying sources.• Creation of actionable reports for business managers.• Support of corporate planning processes, monthly accounting close support.• Variance analysis, Ad Hoc analysis, Special projects, Presentations to management team.• Work with sales teams to increase profitability through various analyses.• Developed Forecasting Metrics for various departments, Assisted with monthly budget reports.• Monitored, analyzed and published trends (current and past) in key performance indicators.• Consolidated and compiled data from varying sources. Communicated directly with end users for clarification of information requests.• Helped company achieve over 1 Billion in revenue in 2011 through profitability analysis.• Proven ability to manage multiple projects simultaneously while staying on schedule.• Helped create, implement and deliver a new software program to help inside sales reps perform job functions more efficiently.

Greater Salt Lake City Area

• Company liaison between England Logistics and parent company C.R. England. Some of my responsibilities included: business development, managed joint customer accounts and effectively managed shipping quotes for personnel throughout the company.• Ensured goals were met by selling weekly quota. Increased market share from existing account base and new business to business opportunities through effective cold calling and prospecting.• Communicated information timely and accurately. Multitask effectively in a fast paced environment.

Greater Salt Lake City Area

• Effectively sold advertising to small and medium sized businesses through various marketing channels. Some of these mediums included Superpages.com, Search engine marketing with Google, Yahoo and MSN. I also sold advertising in the Verizon Yellow pages, and sold direct mail advertising programs for the second largest direct mail company in the nation.• Handled revenue accounts for existing clients and brought in new clients through cold calling and prospecting.• Worked with local businesses to develop advertising campaigns designed to improve business and brand recognition.• Gathered client business objectives and identified key performance indicators.• Researched industries to provide in-depth analysis and conclusions for presentations to clients.• Demonstrated ability to deal with change and be a team player.

Draper, Ut

• Worked as a Business Analyst with the Software Development teams.• Successful software implementation of SAP for CRM, ERP, and BW systems. • Created functional specifications, scoping of new report requirements, analyzing process flows, data testing, etc.• Assisted QA group in identifying pre-production bugs with end user impact.• Prior to working as an analyst, I was the project administrator for a major SAP software implementation. Managed a budget of over 15 million dollars. Tracked progression and benchmarks of overall project.• Effectively worked with a diverse group of sales managers, personal investment coaches, customer service agents, financial analysts, programmers, etc.

Master Of Business Administration (M.B.A.)

Finance, General

Bachelor’S Degree, Business Management