Chetan Shah Email & Phone Number

Greater Chicago Area

Lead high-profile, critical projects throughout entire project life cycle from concept/feasibility study and statement of work creation/review through technical road mapping, bench-marking, development, testing, launch, training and post-implementation. Accountable for project management standards, budgeting and quality, while leading multiple concurrent projects with a core focus on the development/implementation of enhanced software applications covering Ceridian’s entire Dayforce HRIS suite including Work Force Management, Payroll, Benefits, Recruiting, Performance Management, Carrier Feeds, Custom Reporting, Organizational Readiness and Change Management. Conceptualize and coordinate implementation efforts pertaining to the integration of enhanced features; plan and oversee all major upgrades. Collaborate closely with software developers to streamline system debugging and customization processes; provide technical support and facilitate software configurations for end-users and system administrators. Work with a diverse set of employees, including on- and off-shore.

United States

Manage senior executive relationships at key global accounts with direct operational, client satisfaction and project P&L responsibility for full life cycle design and launch of complex business and IT solutions. Analyze clients’ core business objectives and translate those requirements into appropriate business solutions; execute consultative cross/up-selling approach to maximize customer ROI and foster loyal, long-term professional relationships. Define project scope and develop SOWs. Translate business issues and opportunities into feasible business development approaches. Manage programs from concept through deployment and support. Develop project methodologies, goals, timelines, documentation and metrics. Hold full accountability for P&L,budget analysis regulatory compliance and account management/servicing Provide leadership and direction direct reports across multiple cross-functional teams, including Data Implementation, Software Implementation and Training & Adoption

Managed executive relationships at key global accounts with direct operational, client satisfaction and project P&L responsibility for full life cycle design and launch of complex business and IT solutions. Managed programs from concept through deployment and support. Assembled and led internal and external SMEs to analyze opportunities, gather business requirements and design and test solutions; led matrix teams across sales, product management, project management, technical support, quality, engineering and supply chain. Developed project methodologies, goals, timelines, documentation and metrics. Oversaw key account management, SLA goals, business development and process improvements

Led and/or supported all phases of embedded software development life cycle collaborating with large, multi-functional development teams of more than 100 professionals. Estimated schedule, resources & budgets of capital equipment; monitor progress of deliverables – Requirements, Design, test plans, coding, test execution & integration testing. Interact with vendors to evaluate various hardware devices, networking stacks and operating systems; participate in all product realization process (PRP) – conception to general availability. Partner with clients and end users to resolve technical and product inquiries: targeted IT standardization and strategies to reduce defects and drive cost containment, productivity, testing efficiency, quality and compliance.

Led and/or partnered with cross-functional teams to streamline development of enhancements and modification to increase ONT product quality and profitability. Designed quality and supply chain programs to drive margins. Developed financial reports and assisted in directing product distribution growth and resolving inventory discrepancies.

Contributed in areas of requirements gathering, design, development, testing, implementation and post implementation support for digital cross connect (time embedded application: Network Handling, Fault Handling, Automotive Protection Switching, Diagnostics, Configuration & Initialization, Signal Performance Monitoring. Utilized software simulation tools to debug, test and rectify problems. Provide technical support including setting up and executing performance testing. Worked directly with customers and conducted interoperability testing for product certifications. Identified and resolved production issues utilizing reconfiguration, system capacity and scalability provided extensive training and mentoring to new team members. Developed and maintained testing strategies and configuration planning.

- Implemented software enhancements to monitor performance of signaling subsystem - Served as a tester and consultant for a variety of critical special projects. - Provided technical support including setting up and executing performance testing.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Ee, Computer Software Engineering

Activities and Societies: Eta Kappa Nu