Chad Spangler Email & Phone Number

San Francisco, California, US

• Leader of domestic and off-shore deposit collections sites responsible for providing excellent service to customers by partnering with them to provide solutions to resolve overdrawn deposit accounts and in doing so.
• Expanding CCS footprint into the Charlotte market. Responsible for identifying and selection of site leaders as well as coordinate hiring, onboarding, and training of agents. Added 200 employees between July and.
• Initiative leader for the transition from a variable compensation pay structure to a base only structure for entire Customer Collections and Servicing (CCS) organization. CCS includes collections and servicing for.
• Operations lead for the development and implementation of the performance dashboard utilized in the coaching for Account Resolution Specialists. This includes identifying the core performance metrics and key behaviors.
• Operation lead for the development and implementation of the Coaching Journal SharePoint designed to assist leaders with organizing coaching activities. The SharePoint provides a single source of data used for.
• Led the redevelopment of performance management guidelines for the CCS Operations teams. This includes training and communications for both leaders and front line employees.

San Francisco, California, US

Led a collections site for Wells Fargo Auto Finance comprised of 300 team members working with delinquent customers. Directs center performance by analyzing service standards, market trends, emerging issues while ensuring overall compliance with government regulations and company policies. Focused on team member development in order toaccomplish goals..

San Francisco, California, US

Led a sales division comprised of 65 areas sales managers and 8 regional managers to meet annual revenue goals and sales activity targets, while adhering to policies and regulations. Collaborated with internal partners to analyze market opportunities, form and implement action plans to increase market penetration and monitor sales activities to ensure.

San Francisco, California, US

Led a team of 9 Area Sales Managers to meet monthly and annual revenue goals and sales activity targets while adhering to policies and regulations. Analyzed market opportunity, formed and mplemented action plans to increase market penetration and monitored sales activities to ensure maximum productivity. Initiated and structured regional territory.

San Francisco, California, US

Developed and maintained business relationships to sell financial products and services to automotive retailers. Provided excellent customer service and maintained a working knowledge of products, programs, policies and procedures as well as competitive issues to educate and motivate clients to exceed contract sales targets. Stimulated brand awareness.

US

Developed and maintained business relationships to sell financial products and services to automotove retailers. Provided excellent customer service and maintained a working knowledge of products, programs, policies and procedures as well as competitive issues to eductate and motivate clients to exceed contract sales targets.

US

Reviewed applications for auto loans submitted by auto dealers. Negotiated terms and conditions of loan decisions to dealers, leveraging risk versus reward to ensure credit quality and profitability for the company. Coordinated with Business Development Representative to analyze and evaluate competitor's strengths and weaknesses in order to increase market.

US

Marketed dealers and conducted field calls to dealerships to introduce WFS and establish mutually profitable business relationships. Decisioned credit applications submitted by automobile dealerships and negotiated terms and conditions of loan decisions to dealers, leveraging risk versus reward to ensure credit quality and profitability. Counseled.

Analyze credit bureau reports and conducted in depth interviews with applicants. Recommended credit decisions to loan officer based on information gathered. Counseled 0-90 day delinquent accounts to make suitable payment arrangements to cure delinquency.

Bachelor, Economics

Bachelor, Business Administration