C. Watson Email & Phone Number

Texas, United States

• Navigate all internal partnerships and activities throughout the inquiry to deliver an accurate and timely service and helped Manage multiple requests simultaneously.• Work independently with good organizational skills to overcome challenges with requests and ensures our clients’ needs are met. • Professionally resolved conflicts while appropriately escalating any concerns that may jeopardize the merchant client experience.• Demonstrate deep industry and product knowledge to improve client relationships and mitigate risk throughout the servicing process.• Participated in business/change processes initiatives to improve the efficacy of daily task to overall increase client retention and reduce errors.

Southlake, Texas, United States

• Provided aid to internal and external customers while exhibiting tact, courtesy, and a professional demeanor.• Updated customer information in the customer service database during and after each call.• Worked closely with the management team to stay updated on product knowledge and be informed of any changes in company policies.• Positively impacted the company's bottom line by problem solving and turning frustrated clients into repeat customers improving client retention by 7%.

Dallas-Fort Worth Metroplex

• Analyzed inquiry’s and investigated/resolved a wide variety of issues and requests including gathering additional information and setting expectations.• Provided quality service and efficient operations support for the assigned area's internal business partners and/or external customers and clients.• Worked with other support organizations to fulfill the request and encourage team success.

Plano, Texas, United States

• Certified on all merchant set ups regardless of procedure complexity and equipment categories.• Built download files for VeriFone and Ingenico devices to the specifications requested by merchants. • Reviewed merchant applications to ensure the proper arrangement of equipment for shipment and delivery.• Resolved pends in conjunction with Salespersons and Direct Managers to reduce merchant escalations.• Consistently meets production and quality objectives by providing first tier support for merchants within a variety of product types to help maintain SLA.

North Richland Hills

* Reviews all types of residential real estate valuations to assist in identifying potential risk issues relating to property values. * Analyzed historical documents from origination and prior reviews for trends and value comparison. Provide value reconciliations between current and prior broker priced opinion and appraisal value. * Daily project work with the quality control supervisor to assist in resolving problematic valuations to maintain quality control standards.

Plano, Tx

* Utilized state of the art web-based processing system allowing PCV to assign appraisal and BPO orders 24/7 while developing extensive experience in local and national markets that provide services on a variety of commercial, industrial and special purpose properties. * Ensured our customers receive quality valuation data pre and post foreclosure by specializing in reducing market time while maximizing loan recovery.

Richardson, Tx

* Prepared mortgage payoff letters, received bankruptcy notices from borrowers and other legal documents. * Monitored account delinquency, issue escrow payments while resolving all customer complaints.