C. Watson Email & Phone Number

Texas, United States

• Navigate all internal partnerships and activities throughout the inquiry to deliver an accurate and timely service and helped Manage multiple requests simultaneously.
• Work independently with good organizational skills to overcome challenges with requests and ensures our clients’ needs are met.
• Professionally resolved conflicts while appropriately escalating any concerns that may jeopardize the merchant client experience.
• Demonstrate deep industry and product knowledge to improve client relationships and mitigate risk throughout the servicing process.
• Participated in business/change processes initiatives to improve the efficacy of daily task to overall increase client retention and reduce errors.

Southlake, Texas, United States

• Provided aid to internal and external customers while exhibiting tact, courtesy, and a professional demeanor.
• Updated customer information in the customer service database during and after each call.
• Worked closely with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Positively impacted the company's bottom line by problem solving and turning frustrated clients into repeat customers improving client retention by 7%.

Dallas-Fort Worth Metroplex

• Analyzed inquiry’s and investigated/resolved a wide variety of issues and requests including gathering additional information and setting expectations.
• Provided quality service and efficient operations support for the assigned area's internal business partners and/or external customers and clients.
• Worked with other support organizations to fulfill the request and encourage team success.

Plano, Texas, United States

• Certified on all merchant set ups regardless of procedure complexity and equipment categories.
• Built download files for VeriFone and Ingenico devices to the specifications requested by merchants.
• Reviewed merchant applications to ensure the proper arrangement of equipment for shipment and delivery.
• Resolved pends in conjunction with Salespersons and Direct Managers to reduce merchant escalations.
• Consistently meets production and quality objectives by providing first tier support for merchants within a variety of product types to help maintain SLA.

North Richland Hills

* Reviews all types of residential real estate valuations to assist in identifying potential risk issues relating to property values. * Analyzed historical documents from origination and prior reviews for trends and value comparison. Provide value reconciliations between current and prior broker priced opinion and appraisal value. * Daily project work with.

Plano, TX

* Utilized state of the art web-based processing system allowing PCV to assign appraisal and BPO orders 24/7 while developing extensive experience in local and national markets that provide services on a variety of commercial, industrial and special purpose properties. * Ensured our customers receive quality valuation data pre and post foreclosure by.

Richardson, TX

* Prepared mortgage payoff letters, received bankruptcy notices from borrowers and other legal documents. * Monitored account delinquency, issue escrow payments while resolving all customer complaints.