Chad Metzger, Mba Email & Phone Number

Nazareth, Pa, Us

Bethlehem, Pennsylvania, United States

Bethlehem, Pennsylvania, United States

In a dynamic role, I provide oversight across demand planning, forecasting, supply planning, and procurement for six consumer packaged goods (CPG) brands. My responsibilities span from providing consultative services to delivering end-to-end planning support, all aimed at enhancing accuracy and efficiency while minimizing the total cost of goods sold. I have successfully implemented a versatile Sales and Operations Planning (S&OP) framework, applicable to existing brand partners and adaptable for future collaborations with Factory LLC investments. Additionally, I spearheaded a comprehensive restructuring of Supply Planning and Procurement for Factory LLC's top investment, covering aspects such as S&OP processes, Excel-based tool development, ERP integration, procurement strategy, and team restructuring. Through strategic relationship-building, I have optimized associations with third-party co-manufacturers and suppliers, resulting in shortened lead times, improved customer service, and cost savings.

I led a team of five direct reports in generating precise, assumption-based forecasts for over 1000 items, amounting to $1.6 billion in annual sales, consistently surpassing key performance indicators. By fostering a high-performance culture through strategic training and mentoring, I prompted team members to elevate their skills, resulting in three promotions. I emphasized continuous improvement in Sales and Operations Planning (S&OP), enhancing clarity and facilitating targeted discussions. This involved streamlining PowerPoint presentations, aligning stakeholders, improving connections across S&OP steps, and leading monthly S&OP Demand Reviews. Additionally, I built collaborative relationships across various functions, such as Sales, Marketing, Supply, and Logistics, contributing significantly to organizational goals and earning recognition as an internal consultant for new projects and initiatives.

I successfully managed the forecasting of approximately $775 million annually for key customers, such as Target, Sam’s Club, Costco, and BJ’s. I played a pivotal role in developing the foundational framework for the full team build-out of the Customer Demand Planner role. Through effective collaboration with sales channel leadership, I facilitated a transition from a 100% sales forecast to a collaborative forecasting method. This involved integrating statistically modeled forecasts with specific customer assumptions resulting in consistently exceeding Forecast Accuracy and Bias metrics and achieving above-target customer fill rates. As a champion of continuous improvement within Demand Planning, I earned a Six Sigma Green Belt certification and implemented a 15-minute twice-weekly touchpoint to swiftly identify and address immediate forecasting issues that could impact Supply Planning.

I held the position of managing the supply planning and execution of the seasonal business Christmas, Valentine’s, Halloween, and Easter. This involved facilitating various cross-functional meetings, steering the Seasonal Customer Order Resolution (COR Team), COR Team After Action Reviews, and daily cross-functional touchpoints. Through prioritizing and executing continuous improvement initiatives for seasonal planning and execution, I achieved the highest order fill rate and lowest non-quality cost in five years within the seasonal segment. My proven ability to proactively build and nurture relationships across multiple functions, including Marketing, Sales Planning, Activity Management, Demand Planning, Supply Planning, and Purchasing, contributed to enhanced business understanding and facilitated mutually beneficial transformations.

I was responsible for guiding approximately 50 team members through continuous process improvement initiatives, new hire training, and system enhancement implementations. My focus was on promoting efficiency, clear communication, and goal alignment. Through proactive analysis, I identified opportunities for continuous improvement and provided business solutions for senior leadership, indirect reports, and customers. I utilized various systems and reporting tools such as Business Objects, SAP, Excel, IBM-VMI, and PowerPoint. Additionally, I played a key role in developing, maintaining, improving, and auditing business processes and ongoing projects, ensuring accuracy, ease of use, and repeatability by applying Six-Sigma project methodology.

I handled the cash application of approximately $25 million in payments and managing $1 million in deductions each month. I conducted ongoing analyses of various financial aspects, including customer deductions, nuisance fees, aged/disposed inventory, shipments by carrier, and invoice match rates. Based on my analyses, I provided management with recommendations for improvement. I was also a driving force behind several cross-functional continuous improvement projects, aiming to eliminate wasted time and talent while enhancing transactional accuracy.

Mba, Supply Chain Management

Bachelor Of Arts (B.A.), Mass Communication/Media Studies