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Chad Troisi Email & Phone Number

Chief Information Officer at TekDana, LLC
Location: Chester Springs, Pennsylvania, United States 9 work roles 2 schools
1 work email found @sap.com 3 phones found area 610 and 800 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email c****@sap.com
Direct phone (610) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Chief Information Officer
Location
Chester Springs, Pennsylvania, United States

Who is Chad Troisi? Overview

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Quick answer

Chad Troisi is listed as Chief Information Officer at TekDana, LLC, based in Chester Springs, Pennsylvania, United States. AeroLeads shows a work email signal at sap.com, phone signal with area code 610, 800, and a matched LinkedIn profile for Chad Troisi.

Chad Troisi previously worked as Global Head/Senior Director, Global Cloud Services PSM Service Operation at Sap and Regional Director, GCS Service Management at Sap. Chad Troisi holds Bachelor'S Of Science In Information Systems And Technology W/ Business Administration Minor, Computer Science from Drexel University.

Company email context

Email format at TekDana, LLC

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{first}.{last}@sap.com
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Profile bio

About Chad Troisi

I am a seasoned executive and a certified ITIL and LEAN professional with over 25 years of experience in the IT industry. As the Chief Information Officer at TekDana, LLC, I lead the Cloud and CRM operations for our clients, who are mainly small and medium-sized businesses across various sectors. My role involves proactively managing and maintaining their IT infrastructure and systems, ensuring their technology operates smoothly and securely, and aligns with their business goals and needs.Before joining TekDana, I spent over 20 years at SAP, where I orchestrated a large-scale transformation of multiple strategic initiatives under SAP Cloud and IT Service Operations, managing a $1B budget and delivering outstanding customer experience, performance, and security. I also spearheaded the execution of SAP's One Strike strategy, which facilitated the global transition, consolidation, migration of legacy infrastructure to SAP Converged Cloud, and hyper-scaler platform operations with major providers. I am passionate about leveraging my skills and expertise to drive innovation, growth, and value for my clients and stakeholders, and to empower my teams to achieve excellence and success.http://www.tekdana.com

Listed skills include Business Intelligence, Erp, Sap, Business Process, and 46 others.

Current workplace

Chad Troisi's current company

Company context helps verify the profile and gives searchers a useful next step.

TekDana, LLC
Tekdana, Llc
Chief Information Officer
AeroLeads page
9 roles

Chad Troisi work experience

A career timeline built from the work history available for this profile.

Chief Information Officer

Current

As a professional services company with over 20+ years of extensive IT and business management experience, we offer comprehensive national IT services and support for SME's and large corporations. Our wealth of experience equips us with a profound understanding of the intricacies of modern technology. Our core competency lies in being a Cloud Service.

Feb 2023 - Present

Global Head/Senior Director, Global Cloud Services Psm Service Operation

Sap

Walldorf, BW, DE

  • As a highly skilled leader, I orchestrated a large-scale transformation of multiple operational projects under SAP Cloud - seamlessly managing physical and virtual capacity, customer experience, systems integrity.
  • Led and managed cross-functional teams - uniting diverse global talents to achieve impactful results and improve employee satisfaction rates by 28%.
  • Enhanced customer net promoter score (NPS) by 25%, evaluating metrics on infrastructure and delivery to ensure high-impact customer support.
  • Employed management-level expertise in infrastructure demand and capacity operations to spearhead process improvements - boosting forecasting accuracy by 36%, and global cloud platform utilization by 20%.
  • Allocated resources to ensure virtual cloud utilization at 100% - employing expert processes, tools, and reporting to maintain achievement of KPIs.

Regional Director, Gcs Service Management

Sap

Walldorf, BW, DE

  • Oversaw North American Customer Engagement Managers, leading full-cycle operations from infrastructure demand and capacity to service delivery and systems management.
  • Implemented new infrastructure demand mgt. program and streamlined supply chain management process.
  • Maintained 100% customer satisfaction rate as well as exceed operational targets YoY.
  • Mentored a regional staff of 30 on engagement practices fostering team growth and innovative design thinking.
  • Centralized business engagement workflows, enhancing customer support tools and transparency during service reviews.
Jan 2013 - Mar 2015

Manager - Customer Engagement, Global Cloud Services Psm Service Mgt.

Sap

Walldorf, BW, DE

  • Liaised between SAP clients and GCS teams, collaborating with multiple departments for integrated service management across organizations.
  • Led the GCS Demand Management project, supporting strategic initiatives to improve planning and providing growth recommendations.
  • Developed service management protocols for GCS Capacity planning and execution, enhancing customer engagement and demand strategies to deliver on time and within budget.
  • Coordinated with diverse stakeholders to integrate project and operational management activities across Sales, Support, Legal, SAP University, and external partners.
Apr 2011 - Jan 2013

Lean Program Manager

Sap

Walldorf, BW, DE

  • Utilizing LEAN principles, redefined and implemented SAP’s IT Infrastructure Services operating model
  • Successfully implemented the IT IS Service Improvement & Get-Well Plan improving processing times by 60%
  • Reduction of E2E infrastructure processing times by over 70%
  • Managed Key User Group Demand Analysis & Customer Lifecycle implementations for over 50 LoB's
  • Successfully designed, built, and implemented fully functioning Service/Incident Management Center
  • Developed Demand Analysis methodologies for new/existing Key User Groups as well as delivered multiple events for IT IS Key User Groups
Apr 2009 - Apr 2011

Product Solution Support - Training, Demo, Consulting - Manager

Sap

Walldorf, BW, DE

  • Managed daily tasks/projects and staff of US/Mexico team
  • Reviewed and trained staff on team processes/procedure utilizing coached improvement management skills
  • Provided Global KPI Reporting
  • Successfully refined and implemented team responsibilities projects
  • Proficiently maintained Service Catalog
  • Implemented service delivery improvement planning for ticket processing
Jan 2006 - Apr 2009

Product Solution Support Training, Demo, & Consulting - Customer Service Engagement Manager Tlo

Sap

Walldorf, BW, DE

  • Orchestrated customer engagement and escalation management
  • Provided global on-site demonstration assistant for high profile deals
  • Technical landscape owner of US DSG Long-term Demo Landscapes
  • Coordinated technical service delivery
  • Developed, implemented, and provided sales support for Proof of Concept landscapes
  • Provided Key Demo Monitoring and Process Improvement
Jan 2005 - Apr 2009

Product Solution Support Training, Demo, Consulting – Expert R/3 Basis Administrator

Sap

Walldorf, BW, DE

  • R/3 Administrator:
  • Build/Maintain Training, Demo, Consulting and proof of concept Landscapes consisting of ERP(R/3), SRM, CRM, BI, PI, SCM, etc.
  • Installation of non-ABAP components: J2EE, IIS, WTC, ITS, & SQL DB
  • Provide 2nd & 3rd level incident support for Global Training, Demo, & Consulting
  • Installed Full Release & Enhancement Pack upgrades
  • Application of SP’s & Kernel upgrades
Apr 2002 - Jan 2005

Software Maintenance & Development Administrator

Exton, PA, US

  • Development of Viecon.com website
  • Designed & developed custom products based on customer requirements
  • Provided daily functionality testing
  • Developed user documentation creation for viecon.com
  • Tested website for production go-live
Jun 2000 - Apr 2002
2 education records

Chad Troisi education

Bachelor'S Of Science In Information Systems And Technology W/ Business Administration Minor, Computer Science

Drexel University

Education record

Henderson
FAQ

Frequently asked questions about Chad Troisi

Quick answers generated from the profile data available on this page.

What company does Chad Troisi work for?

Chad Troisi works for TekDana, LLC.

What is Chad Troisi's role at TekDana, LLC?

Chad Troisi is listed as Chief Information Officer at TekDana, LLC.

What is Chad Troisi's email address?

AeroLeads has found 1 work email signal at @sap.com for Chad Troisi at TekDana, LLC.

What is Chad Troisi's phone number?

AeroLeads has found 3 phone signal(s) with area code 610, 800 for Chad Troisi at TekDana, LLC.

Where is Chad Troisi based?

Chad Troisi is based in Chester Springs, Pennsylvania, United States while working with TekDana, LLC.

What companies has Chad Troisi worked for?

Chad Troisi has worked for Tekdana, Llc, Sap, and Bentley Systems.

How can I contact Chad Troisi?

You can use AeroLeads to view verified contact signals for Chad Troisi at TekDana, LLC, including work email, phone, and LinkedIn data when available.

What schools did Chad Troisi attend?

Chad Troisi holds Bachelor'S Of Science In Information Systems And Technology W/ Business Administration Minor, Computer Science from Drexel University.

What skills is Chad Troisi known for?

Chad Troisi is listed with skills including Business Intelligence, Erp, Sap, Business Process, Enterprise Software, Program Management, Management, and It Strategy.

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