Design and implement complex solutions for clients in the telecommunications industry.Designed and developed SSIS packages for ETL processingArchitect database schema and database objects to meet client requirements.Developed database objects to meet reporting requirements.

Implement and convert client data using Microsoft SQL Server 2005/2008/2012. Create and deploy Microsoft SSIS packages to automate data transformation for both client data extractions and internal application automation. Create custom reports using SSRS to monitor data base quality as well as reports for all departments. Work with the development team implementing and testing database changes for application needs.

Managed 3 departments that consisted of 14 personnel including 3 supervisors Implemented and maintained Operations processesDecreased customer service hold times by 65% in the first yearCreated various Microsoft SQL Reports and SharePoint web parts for department analysis and department visibilityInstituted a training program for new employees as well as a training program for personnel development and advancement Created/Managed application release hand off process from Quality Assurance to OperationsImplemented review policy for proper personnel evaluations

Team Lead for 5 Technical Support Team employeesUtilized SQL 2005 for data integrity and troubleshootingTraveled to provide onsite technical support and wireless setupInstallation and training for company-based software