Acting Product Manager/Owner of the ServiceNow Platform servicing the Aegon global enterprise. Managing a hybrid resourcing model to leverage internal SME expertise and source repeatable dev/ops activities to third party partners. Establishing best practices for day to day operational support and development. Maturing governance model for key capabilities on the ServiceNow platform. Managing the ServiceNow strategic roadmap. Managing strategic partner relationships and holding them accountable for agreed to deliverables. Contract negotiations, budgets, and licensing negotiations.

Plan, direct, and coordinate multiple development teams building websites, web applications, and middleware components providing web tools to internal and external customers. Used Agile to deliver enhancements following Scrum methodologies.•Managed multiple development teams supporting front end websites and web applications as well as middleware applications and mobile apps. Applications support customers and agents providing them with marketing tools, sales tools, product details, illustration calculators, and policy detail information.• Supported applications utilizing many different languages, frameworks, and technologies.(WebSphere, IIS, .net, Java, JavaScript, Cordova, HTML, HTML5, CSS, CSS3, Bootstrap, CMS, AJAX, SOAP, XML, Oracle, SQL Server, TeamSite, Sharepoint, Google Analytics, Webtrends)• Worked closely with business partners to prioritize future projects and build strategic roadmaps. • Responsible for day to day operations of my teams, streamlining testing activities, improving code migrations, enhancing service request intake processes, sourcing development activities when necessary, implementing agile methodologies.• Knowledgeable in agile concepts and managing a scrum team. Certified Scrum Master(CSM)• Leading, coaching, and mentoring team members to build a culture of employee empowerment through an agile delivery model. Inspiring a culture of innovative thinking.• Work closely with outsourcing partners to staff teams according to business needs allowing Transamerica to keep development and support costs low.• Co-lead for the 2013 TechFest program that inspires innovation and out of the box thinking. Participated in pl.anning TechFest 2014.

• Managed a wide array of applications spanning both mid-range and mainframe: traffic processing, contract enrollment, accounts receivable, commercial billing, and web based reporting.• Promoted in 1998 to Manager of multiple IT systems responsible for over $500 million in monthly revenue.• Supported mainframe and web based applications• Managed employees/contractors on-sight and remote locations• Responsible for annual budget of $1.5 million• Created, submitted, and approved project plans acquiring adequate funding for IT team.• Guided architecture and infrastructure improvements focused on system performance and efficiency.• Established strong rapport with marketing, revenue operations, internal and external audit• Complied with company wide security initiatives and Sarbanes-Oxley Act.• Managed three software implementations a year each containing multiple projects in addition to multiple project based releases monthly.• Mentored release leaders by providing guidance, situational one-on-one coaching, and feedback.• Ring of Champions winner given to 1% of MCI employees each year.

• Received three promotions from 1996 to 1998 and accepted additional release leader responsibilities.• As release leader, helped managed eight development team members throughout the entire 9-month lifecycle, from assessments to implementation. Managed multiple projects for each release.• Represented my team at weekly release meetings to inform project managers of our status.• Assigned work to IT team members and monitored their progress.• Worked closely with marketing customers on new requirements.• Received Peak Achiever Award for work on hyperstream integration project.