Chad Watts Email & Phone Number

Skillman, New Jersey, United States

(Formerly Johnson & Johnson Consumer Inc.)Acted as the Product Management lead for the Tylenol SmartCheck app, an at-home otoscope device, enabling parents to take a machine learning assisted video recording of a child's ear drum for doctors to diagnose possible infections. Led a team of 12+ members to develop both iOS and Android versions on Flutter technology. After the successful national launch (11/23), I also defined the long-term strategic vision / roadmap for future app capabilities, charting out 'what's next' for the product lifecycle. In addition to my daily product responsibilities, I served as a Leader in the Kenvue Product Management Chapter, an organization dedicated to expanding and growing the discipline within the organization.

I represented business priorities (order through fulfillment) in a complete migration to a new eComm ETE infrastructure. During this time, I lead the conversion to a new transactional email solution with greater flexibility and reduced costs. Lastly, established a new process to prioritize cross-platform initiatives across an otherwise siloed organization.

Needham, Massachusetts

Led the web catering team, and then transitioned to the retail website in response to the Covid impact to the business. I designed and rolled out multiple customer experience improvements / enhancements, resulting in increased revenue, improved conversion, and higher customer satisfaction scores.- Designed and led effort to rollout out 'persistent login' solution- Identified / resolved issues with check-out page; $8mm revenue- Created a rapid 're-order' flow from the Home page, reducing purchase path by 73%- Oversaw 'Meals for Heroes' initiative during Covid, raising $23k in box lunch meals for front-line workers- Increased online CSAT scores by 39%

North East

Identified, consulted, and assisted businesses in creating comprehensive insurance programs to protect against risk exposure.

Providence, Rhode Island Area

Chief Product Owner, supporting the Deposit and Credit Card operations. Responsible for maintaining / managing backlog of enhancements for all customer facing platforms, (web and mobile). Ultimately, making our customer's banking needs easier through digital options.

Greater Seattle Area

Product / backlog owner for all of website’s ‘research’ content, 3rd party vendor relationships, and user tools designed to help customers make more informed investing decisions. Transitioned into leading strategic initiatives to rebrand the company and help it expand into the full-service investing space.- Pioneered and introduced multiple new user features (interactive heat map, video content, investment screener) resulting in a 28% initial improvement in online customer website satisfaction.- Led sprint team responsible for rebranding efforts from ShareBuilder to Capital One Investing while minimizing the negative impacts to customer satisfaction.- Introduced social media research alert capability to younger investors.- Deployed a ‘What If I Had Invested?’ tool to help users gain excitement in savings.- Negotiated vendor agreements, resulting in a 20% long-term cost reduction.- Achieved multiple ‘spot awards’ for recognition of delivery excellence.- Created road map to best seamlessly integrate full-service offering into existing business practice.- Conducted multiple on-site design sprints with Financial Advisers and helped identify numerous technological improvement opportunities to streamline operational tasks and further optimize efficient use of time.- Consulted leadership on revenue generating opportunities, assisting in the prioritization of future initiatives.

Bellevue, Wa

Senior Product Manager on the eService team, responsible for a site that averages 500 thousand logins, 10 thousand new user registrations, and $10 million in transactions on a daily basis. Responsible for the overall user experience on the my.t-mobile.com site and representing the eService team on countless Enterprise projects. - Redesigned homepage and altered purchase paths to increase funnel conversion rates and reduced calls to customer service for self-service resolvable issues. - Modified unused sections of the site to align with corporate initiatives, adding an additional $150k in sales / month.- Led changes to MyT-Mobile.com in support of Enterprise projects, such as new device launches and rate plan rollouts.

Bellevue, Wa

Responsibilities on the team included managing multiple changes and ongoing maintenance related requests to the site (CRs) through their respective lifecycle. In addition, represented the Web Operations team through two marketing windows, and the implementation of a new site traffic reporting tool (Coremetrics).- Tested, verified, and oversaw the successful implementation of over 500 change requests. - Designed new web producer implementation processes including SLAs, resulting in a 38% reduction of implementation issues, streamlined new-hire onboarding, and improved communications with external partners.- Acted as a backup owner for site’s A/B testing capabilities.

Seattle, Wa

Assisted in the development of custom software solutions (both internal and external) designed to automate and optimize business processes. - Created a whole suite of documentation, ranging from business / functional requirements, system process flows, test scripts and wireframes.- Executed UAT in both test and VM environments.- Developed business cases to help justify IT investments.

Within this role, I assisted many clients in obtaining their goals with diverse Microsoft based solutions. Initiative types included custom application development, usability studies, and process improvement assessments.Responsibilities include understanding the client business environment, documenting business processes, business / system requirements, use cases, wireframes, functional design documents, test scripts, and test plans.

Englewood, Co

Utilizing a proprietary methodology, the eXtended Business Modeling Language (xBML™), I conducted business modeling projects for many companies, in many different industries, throughout the US, Mexico, Europe, and Asia. Assisted multiple Fortune 500 companies achieve their respective business objectives such as identifying process improvement opportunities, developing a software development life cycle (SDLC), conducting activity based costing, enabling department reorganizations, identifying and documenting software / business requirements, and obtaining / ensuring legal compliance.On many occasions functioned as an overall project lead. This includes the initial project scoping, presenting and proposing the project to clients, selling, planning, and execution of the project. Therefore, I have experience in many different roles within a consulting organization including but not limited to sales, project management, and project delivery.