• Manage a team that is responsible for data access covering multiple source types(Azure CosmosDB, Azure SQL, On-Prem MS SQL, REST API). Creating a collection of REST services to provide the data in a standardized manner, with security, performance, and efficiency at every step.• Leverage numerous Azure products across ~20 web services to provide service consumers with clear and efficient responses. Azure services used primarily include: App Service, Service Bus, Storage Account, CosmosDB, SQL, Log Analytics, Monitoring Dashboards, Monitoring Alerts, Key Vault.• Architect a centralized storage repository for multimedia with a corresponding REST API to facilitate rapid retrieval from both cloud and on-prem consumers, as well as automate archiving files once a retention period is met. Usage data metrics are also captured and analyzed regularly to drive decisions for future changes.• Spearhead an initiative to convert all shared code libraries to internal NuGet packages.• Co-administer Azure DevOps and Azure hosted resources.• Transition software development department from TFVC to Git.

• Manage startup of credit card processing services, adhering to strict Payment Card Industry (PCI) Level 1 Certification.• Lead all integrations with hardware devices and industry partners achieved through various types of APIs.• Design new, and refine existing, User Experience (UX) across all applications to provide an intuitive flow that is consistent and familiar across all applications, while still following best practices of the respective platform.• Interpret and clarify customer requests regarding application changes. Advocate for Users in application decisions, while staying aligned with the company’s product strategy and overall vision.• Convey changes needed to Software Engineers through stories with detailed specifications, frequently using mockups and/or flowcharts to cover all aspects involved.• Ensure all changes made adhere to Quality Assurance standards, test for all possible ways a customer might try to use the software, and coordinate with necessary personnel to remedy any shortcomings before release.• Review multiple dashboards regularly; server resource usage to forecast and adjust for short and long term future infrastructure needs, and application usage data for BI/BA interests (Business Intelligence/Business Analysis).• Initiate use of tools to get alerts if database or Windows servers exceed thresholds for expected use (Cloud Infrastructure Monitoring Platform), are accessed or modified in certain ways (threat detection, incident response, and compliance management), or are subject to a vulnerability (continuous web app discovery and detection of vulnerabilities and misconfigurations).• Scrum Master: prioritize and schedule all tasks requiring the Development Team's attention; from weekly sprints, to guiding team to achieve all quarterly and yearly goals.• Design application architecture, database schema and APIs for worldwide customer usage, utilizing various aspects of Amazon Web Services(AWS) and Google Cloud Platform(GCP).

• Implemented new features and addressed bug fixes across several versions of Syrasoft software, written in VB and VB.Net, utilizing mostly WinForms, but also WPF, WCF and Windows Services.• Designed a touchscreen application to be used as a self-service kiosk, prior to tablets and touchscreens becoming commonplace.

• Coordinated all client relations between internal departments, customers' technical firms, upper management, C-Level executives, or owners to best meet the needs of the customers.• Developed automated utilities for configuring installations across all PCs of the company (100+ PCs across 40+ cities in some cases) to insure all are configured to behave the same, while still accommodating exceptions specific to local regulations. • Created Crystal Reports to assist customers with reporting on any desired metrics for single or multiple locations.

• Provided customer support by troubleshooting unexpected behaviors with Syrasoft software and/or PC configuration, as well as instructional guidance on how best to achieve a desired task within the software in order for it to be reported as needed within operational and financial reports.• Created escalation cases for development to address any bugs or feature requests.• Authored a user manual to be provided to all customers for instruction on all aspects of the software.

Assisted IT Director with troubleshooting and maintaining servers and workstations across 6 separate locations throughout Central and Northern New York.