Chad Wick, Mba Email & Phone Number

Chicago, Il, Us

Provide interim financial aid leadership and hands-on direction for institutions of higher education to maintain a compliant environment of financial assistance with excellent customer serviceImplement new initiatives and streamline existing processes.Train and development of existing and future financial aid staff to eventually take over strategic and operational leadership.Apply hands-on knowledge for regular processing and operational support.Represent the financial aid office with internal and external constituents, including campus leadership.

Greater Chicago Area

• Managed student service colleagues to ensure that all new and continuing students receive effective services in student finance and academic advising, registrar services, career services, and student life• Ensured and verified that all students received a comprehensive academic and financial plan of study• Hired, trained, supervised, and evaluated colleagues, which included student workers• Maintained student services department budget and supervised all audits concerning Student Services workflows, including Federal Work-Study, and Title IV• Provided coaching and feedback to student services colleagues in an effort to increase team efficiencies and team performance• Point of contact for escalated student issues. Expected to research, identify solutions and bring to a satisfactory resolution with the student• Collaborated with peers to analyze key metrics and student data to identify trends and process improvements, with a focus on at-risk students. Drove positive outreach to coach students around managing challenges and successes• Developed, monitored, and reported on all student service functional areas and implemented systems to improve student satisfaction• Leveraged relationships with Academics, Admissions, SF Operations, and other functional areas to deliver an optimal student experience from inquiry through to graduation

Tinley Park, Il

• Managed the daily operations of the campus, overseeing the administration, academics, and student services• Hired, supervised, and evaluated faculty and staff• Led and supervised two Program Directors and twelve full-time faculty. Conducted quarterly and annual classroom observations and performance reviews• Conducted and participated in the review, forecast, and strategic initiative meetings• Ensured campus security and safety and conducted training seminars• Managed facility and equipment to ensure cleanliness and quality• Monitored student attendance, academic performance, and professionalism• Verified student satisfactory progress, determined alerts/warnings, and student dismissal• Reviewed transcripts for admission and transfer credit• Conducted degree audits and approved graduation requirements were met

Mokena/Tinley Park Campus

• Managed the daily operations of the campus, overseeing the administrative staff, student services, and career services• Hired, supervised, and evaluated staff• Conducted and led weekly meetings with academics, admissions, and financial aid regarding recruiting and retaining students• Monitored student attendance and grades weekly, Supervised outreach to at-risk or warning/probation students• Responsible for campus retention reporting, establishing goals, and achieving a 86% quarterly retention goal• Managed facility and equipment to ensure cleanliness and quality• Reviewed transcripts for admission and financial aid• Created academic plans for students and evaluated the transfer of credit and credit load requirements• Conducted degree audits• Monitored weekly placements, job leads, submitted career development reports, and achieved a 90% placement rate

Rockford, Illinois Area

• Overall management, supervision, and visionary leadership for IT, career services, student services, academic advising and scheduling, and administrative support• Hired, trained, and developed staff• Created policy and procedures for daily operations of campus administration• Monitored weekly attendance and grades and determined student dismissal• Coordinated a campus-wide retention effort with admissions, academics, student services, and financial aid to ensure a 86% retention rate• Developed procedure manual, established goals, and supervised a career service department to ensure 90% placement• Responsible for appearance and maintenance of the facility• Supervised the evening campus faculty and staff• Addressed all student concerns and issues• Administered and disbursed federal and institutional grants and loans

Rockford, Illinois Area

• Overall management and supervision of the Financial Solutions Office, a financial advisor, and student worker• Packaged, awarded, and disbursed Title IV financial aid• Reconciled student accounts• Monitored cohort default rates and default management efforts to lower to 9% from 18% when I started• Conducted training seminars and FAFSA workshops

Mba, Business Administration And Management, General

Bs, Administration Of Justice

Activities and Societies: Sigma Phi Epsilon Administration of Justice Fraternity