Strategic Consulting, including business planning and strategy development. Increasing market share. Maximizing revenues through diversifying and adding payment sources, negotiating contracts, maximizing managed care opportunities. Linking six sigma principles to strategy, linking customer demands to budget, structured decision making, becoming a customer and market-driven enterprise, utilizing data driven management, incorporating the balance scorecard to strategic planning, benchmarking and utilizing defining critical-to-quality metrics, critical-to-cost and critical-to-scheduling metrics. Maximizing team dynamics, maximizing decentralized, effective management strategies. Value stream analysis. Continuous quality measurement incorporating customer needs and wants. Defining and implementing critical to quality performance.

Specialized counseling and compassionate, expert assistance helping families and loved ones who have lost a loved one.

Executed a financial turnaround resulting in a 14% increase in profit.Moved 30-day collections to 90% from 45% and collected a $250,000 bad debt account. Reduced agency turnover by 8% by improving orientation and training programs, and opening agency wide communications. Revised clinician compensation system resulting in a 31% increase in productivity.

Turned around a 24-bed inpatient unit resulting in JCAHO accreditationExpanded flexible staffing, including fixed staffRecruited executive director for specialized children's agencyIncreased volume by building local referral agents

Increased volume by building community and hospital-based intake operationsAdded 3 managed care contractsReduced administrative overhead by consolidating with parent agency

Executive Director to state-wide managed care program, Arkansas Behavioral Care. Hired all senior staff, made presentations throughout the state, liaison with Governor and members of the state legislator. Consulted to community health agencies; arranged teaching programs for agenc directors on how to implement the program

Negotiated state contract and was executive director for ValueOptions' $80 million state-wide managed care program in the south central region.Recruited medical director and all senior staffInterfaced VO's data base system with EDS claims processing system

Lead consultant implementing state-wide managed care programNegotiated case rates for large physician practiceConsolidated administrative operations of multi-county health care system resulting in 12% increase in profit margin

Managed Mentor's statewide outpatient systemDeveloped and implemented long term care program that considerably expanded market shareImplemented Medicaid's managed care program

Recruited and managed chief operating officers for 7 state hospitalsAchieved HCFA accreditationParticipated in executive office state-wide successful de-institutionalization programPlaced hospital patients with special needs in private hospitals

Implemented hospital's first productivity measurement systemTeam leader for implementing specialized unit and clinical team to provide specialized interventions for children who presented as sexually and physically abused