Chad James Email & Phone Number

Houston, Texas Area

• Lead architect responsible for designing and implementing a custom CMS hosted in Microsoft Azure. Utilizing SQL Azure, MVC 4.5, Entity framework 6, Ninject, Azure blob storage, Azure cloud services. Front end.
• Created a custom Owin middleware for logging into Office 356 using oAuth 2.0 that plugs into ASP Identity.
• Designed a contact-sync feature enabling users to sync CMS contacts with their Office 365 contacts using Microsoft Graph APIs and Azure Queues.
• Created automated build scripts that build the solutions, run unit tests, deploy to Microsoft Azure, and run selenium functional tests post-deployment when a pull request is completed.
• Designed and implemented a cross-platform hybrid mobile banking application utilizing Xamarin Forms. Responsible for all native functionality, including session management, rest API interface, custom mobile check.

Houston, Texas Area

• Managed a team of 12 developers split between three cities and two countries
• Responsible for 32 call centers around the world
• Maintained over 4,000 workstations; insured each workstation had the correct hardware and software configurations
• Managed software hosted on a diverse array of platforms, including Citrix, SGD, Terminal Server, and VDI
• Responsible for the entire call center application portfolio; accountable for each application’s deployment schedule, issue management, and project planning
• Responsible for the successful merger of Continental’s and United’s call center applications, which included reservations software, integrating with multiple CTI platforms at different call centers, and combining.

Houston, Texas Area

• Technical Lead for all of Continental’s client-side CTI development work
• Created an MVC/HTLM based softphone for Continental's next generation reservations platform using SignalR and jQuery
• Created a custom CTI softphone that seamlessly integrated with Cisco CTI and Continental’s reservations platform
• Technical Lead for the ResAnywhere project, which allowed Continental reservation agents to work from home
• Lead Solution Architect for any new CTI features, including an automated Agent Greeting solution for Cisco CTI reservations agents

Houston, Texas Area

• Responsible for developing and maintaining EZR, Continental's reservations platform
• Created a.Net Interop library for Continental's legacy VB6 applications, allowing for the implementation of asynchronous and parallel architectures in the existing VB6 code base
• Responsible for developing and maintaining Continental's Emergency Response application that would be used in the event of an operational accident
• Responsible for developing and maintaining eAccounting, an accounting application for Continental's ticket counters

Houston, Texas Area

• Managed a large testing lab for testing all in-house software
• Responsible for maintaining all assets and ensuring the correct software was installed to facilitate any required testing
• Developed a knowledge-based website to maintain inventory which also hosted a catalog of technical documents relating to the testing lab

Houston, Texas Area

• Tested all of Continental’s software and ticket printers that were in development
• Created automated test scripts using WinRunner for complete regression testing
• Responsible for documenting and cataloging any defects found during testing

Bs, Computer Science

• Attended part-time while working over 40 hours a week • Maintained a 3.6 GPA while working toward Computer Science-related degree

Associate Of Science (A.S.), Computer Science, 4.0

• Maintained a 4.0 GPA • Dean's Honor Roll

Education record

• Started college credit courses while still in high school • Graduated Early • Volunteered teaching computer literacy to the community