Chad James Email & Phone Number

Houston, Texas Area

• Lead architect responsible for designing and implementing a custom CMS hosted in Microsoft Azure. Utilizing SQL Azure, MVC 4.5, Entity framework 6, Ninject, Azure blob storage, Azure cloud services. Front end technologies include Vanilla JS, Knockout, jQuery, lodash, and Foundation.• Created a custom Owin middleware for logging into Office 356 using oAuth 2.0 that plugs into ASP Identity.• Designed a contact-sync feature enabling users to sync CMS contacts with their Office 365 contacts using Microsoft Graph APIs and Azure Queues.• Created automated build scripts that build the solutions, run unit tests, deploy to Microsoft Azure, and run selenium functional tests post-deployment when a pull request is completed. • Designed and implemented a cross-platform hybrid mobile banking application utilizing Xamarin Forms. Responsible for all native functionality, including session management, rest API interface, custom mobile check deposit screens, and custom renderers for platform specific implementations.

Houston, Texas Area

• Managed a team of 12 developers split between three cities and two countries• Responsible for 32 call centers around the world• Maintained over 4,000 workstations; insured each workstation had the correct hardware and software configurations• Managed software hosted on a diverse array of platforms, including Citrix, SGD, Terminal Server, and VDI• Responsible for the entire call center application portfolio; accountable for each application’s deployment schedule, issue management, and project planning• Responsible for the successful merger of Continental’s and United’s call center applications, which included reservations software, integrating with multiple CTI platforms at different call centers, and combining workforce management applications• Created a virtual call center training environment to facilitate the training for over 3,000 United reservations agents across the globe

Houston, Texas Area

• Technical Lead for all of Continental’s client-side CTI development work• Created an MVC/HTLM based softphone for Continental's next generation reservations platform using SignalR and jQuery• Created a custom CTI softphone that seamlessly integrated with Cisco CTI and Continental’s reservations platform• Technical Lead for the ResAnywhere project, which allowed Continental reservation agents to work from home• Lead Solution Architect for any new CTI features, including an automated Agent Greeting solution for Cisco CTI reservations agents

Houston, Texas Area

• Responsible for developing and maintaining EZR, Continental's reservations platform• Created a .Net Interop library for Continental's legacy VB6 applications, allowing for the implementation of asynchronous and parallel architectures in the existing VB6 code base• Responsible for developing and maintaining Continental's Emergency Response application that would be used in the event of an operational accident• Responsible for developing and maintaining eAccounting, an accounting application for Continental's ticket counters

Houston, Texas Area

• Managed a large testing lab for testing all in-house software• Responsible for maintaining all assets and ensuring the correct software was installed to facilitate any required testing• Developed a knowledge-based website to maintain inventory which also hosted a catalog of technical documents relating to the testing lab

Houston, Texas Area

• Tested all of Continental’s software and ticket printers that were in development• Created automated test scripts using WinRunner for complete regression testing• Responsible for documenting and cataloging any defects found during testing

Bs, Computer Science

• Attended part-time while working over 40 hours a week • Maintained a 3.6 GPA while working toward Computer Science-related degree

Associate Of Science (A.S.), Computer Science, 4.0

• Maintained a 4.0 GPA • Dean's Honor Roll

Education record

• Started college credit courses while still in high school • Graduated Early • Volunteered teaching computer literacy to the community