Leveraging analytical expertise and a deep understanding of customer behavior to drive data-driven decisions that enhance customer satisfaction and business outcomes. Responsible for analyzing customer data to uncover insights that improve key performance metrics, such as NPS, CSAT, and consumer effort. Manage a team focused on representing the voice of the consumer, identifying opportunities for process and product improvements that boost loyalty and reduce consumer effort.

A history of successful leadership, illustrating the ability to manage teams, provide strategic insight and oversee multiple projects simultaneously in a fast paced environment.Architect, implement and oversee the technology roadmap for analytics processes, tools and offerings to help customers build self-service data models to support business KPIs, data science, and AI efforts from internal business systems. Leveraging datawarehouse's in Hana, SQL Server, and Databricks.Manage, Mentor and Lead a Center of Excellence team of 5 BI Analytics Technologists to promote Power BI product strategy and build analytical skills.Established and implementing an approach for secured self-service Business Intelligence (Power BI /Tableau).Evidence of excellent communication skills to translate complex data into comprehensible insights for non-technical stakeholders.Managed team through 4 platform migrations, resulting in streamlined processes and enhanced reporting capabilities. Tableau to Power BI, Business Objects to Power BI, Google Analytics, and SAP Hana to Databricks.Developed data governance framework for business analytics, improving data accuracy and enhancing cross-functional partnershipsCollaborate with Data Warehouse team to integrate disparate data sources and build a centralized data warehouse. Internal Systems include SAP, CRM, Pega, Google Analytics, and Jira.Reduced redundant report ratio by 50% leveraging certified self-service data models.While leading COE team, increased user base 207% over last year with an average of 50K activities per month, an increase of 20%.Developed cloud server data governance policy ensuring peak performance conditions saving $120K per year.

● Managed the daily activities of the Enterprise BI team guiding the organization towards online and interactive reporting● Lead a team of 5 resources responsible for training power users, gathering requirements, modifying dashboard designs, building new system functionality, and testing data models to ensure requirements are met● Defined and recommended BI reporting standards, processes and technologies ● Developed reporting models using advanced SQL techniques and Tableau server extracts ● Corporate lead in Tableau implementation and adoption supporting approximately 1,700 end users● Established a new enterprise reporting user group to share ideas between cross functional teams ● Responsible for maintenance of reports and dashboards using Oracle Business Intelligence Enterprise Edition (OBIEE), PL SQL, SQL Server, Tableau, SAP, and Hyperion Essbase

Design and develop Finance related reporting solutions utilizing Business Objects Analysis for Excel, Power BI, Hyperion, SSRS, HANA, and SQL server at a global level.Administrator of data reporting structure and master data components.Global point of contact for training and SAP/BI reporting needs.Liaison between CIS & business community to guide the SAP data architecture.SAP Business Objects Analysis for Microsoft Office business lead during BPC/EPM implementation.UAT coordinator for Europe SAP ECP implementation within agile environment. Facilitator and founding member of International Management Reporting Council.Master Data point of contact for China SAP ECP implementation for finance and manufacturing.Support month end close activities to ensure accurate global reporting. Back up Master Data Custodian for all Finance related FI tables and activities.Worked as lead analyst for all BI regression testing and HP ALM (HPQC) script writing.

Prepared monthly financials, budgets, analyses, and metrics for product divisions and sales theater reporting.Provided insightful financial analysis and reporting to controllers and operational management, in order to enable sound business decisions. Worked with controllers and operating management to understand various business dynamics and assisted in projects that provided operations with decision support.Validated report data using SAP, BEX, Hyperion Enterprise, Hyperion Retrieve, and Analyst.Prepared budget models and analysis in support of the R&D, Marketing, and Sales operating groups.Supported the monthly close process, including the preparation of journal entries, accruals, and account reconciliations.

Provide technical and analytical support to Sales Division, HR Team, Executive Team and Management Team with compensation data focus. 120+ plan participants and $7M Expense.Lead Analyst on BI (SAP) integration and ongoing support. In charge of training, query design, and consultant utilization.Project Manager of custom-built compensation reporting web-based software. Point person for design, training, data validation, SAP Conversion, administration, and corporate roll outAssist in corporate budgeting, forecasting, and expense accrualLead Analyst on Monthly and Quarterly SVP business reviewParticipated as analysit support on Sales Exec Committee to realign all comp plans with a focus on business concepts such as leadership, employee engagement, and business alignment using data from other media companies and personalized studies. $1.8M required reduction.Validation of theoretical models with extensive Excel Modeling, Hyperion Essbase, and BI

Sold total Marketing solution for clients. Handled $2Million book of business and during my 3 years received a top sales award each year. In 2006 I was #1 Sales person in entire organization, over 100 people.