Chad Young Email & Phone Number

Richardson, Texas, Us

Led the implementation and management of an IT PMO using the SCRUM framework for managing and delivering IT projects.• Established a project Governance committee between IT and key executive department leads. The purpose is to prioritize business project requests that will help grow revenue, reduce costs or improve service levels. This forum also improved project transparency between IT and the business.• Led the design, planning, execution and delivery of a mobile app using the SCRUM framework for 2000 Service King Technicians.• Led the planning, execution and delivery of implementing OKTA’s identity access management system. SAML 2.0 SSO was implemented between OKTA and several 3rd party systems. • Led the planning, execution and delivery of migrating several database instances to a new primary database cluster. No Production Issues!• Led the planning, execution and delivery of standing up 16 new shop locations. Required coordinating with local Telco providers to provide data and voice services either through existing or new Telco facility build outs. • Led the planning, execution and delivery of a SD-WAN solution to 310 shop locations.• Led and implemented a time sheet process and tool used to capture and track Capital Expense work performed by the IT employees and contractors.

Basking Ridge, Nj, Us

Accountable for six Enterprise Network Engineering systems with 12,000+ users. • Established group objectives based on IT and Business organizational goals.• Facilitated large global virtual and cross-functional teams.• Collaborated with project clients/sponsors/stakeholders to define project scope, risks, technical feasibility, and project plans.• Escalation management, conflict resolution, communication of program status to Executive Management.• Led Build Standardization program improving facility readiness by 95%; up from 68%.• Rolled out Tablet-based app to 6000 construction technicians. • Led Network Engineering systems to interface with Corporate SAP finance system.

Basking Ridge, Nj, Us

Enterprise-wide workflow management system. 5000+ users daily, spanning several business domain areas: Billing, Payroll, Provisioning, and Engineering.• Led “Smart Experiment” Program; IT/Business partnered to explore/pilot new technologies with objectives of discovering technological/process improvements solutions.• Piloted RFID technology to transform spare card inventory tracking, speedup outage recovery, and improve Network fulfillment productivity. Achieving 95% plus accuracy rate. • Migrated four Lotus Notes Engineering workflow apps to propriety Enterprise workflow management system in only two months! $6.5M in business benefit and cost savings.

Basking Ridge, Nj, Us

Enterprise CRM suite supporting, account management, leads and opportunities, pricing, ordering, reporting, OLAP, contract and workflow management, seamlessly in one application.• Led development team, project planning of activities, technical approach, solution, and implementation.• Increased order automation from 6% to 35%; annual operations cost savings of $2 million. • Improved user adoption through system performance and feature simplification, resulting in 88% year/year transaction increase; from 565,000 to 1.1 million transactions.• Expanded product ordering capability via eBonding API, increasing order submission from 6,000 to 46,000 orders.• Created production support processes resulting in issue resolution closure improvements from 70% to 96%.

Basking Ridge, Nj, Us

Small/Medium Business Sales and Marketing systems.• Project coordination of IT teams, level of effort, and defining end-to-end solution.• Validated application teams had sufficient system/interface/data flow requirements with client sign-off.• Guided team to build/deliver enhancements for 144 initiatives. 75% plus of the projects completed within 90 days of inception.• Led delivering business and technical requirements for CRM system. Replaced 10 front-end applications, improving average handling time, and reducing data re-keying.

Basking Ridge, Nj, Us

Lead Business/System analyst supporting Verizon’s e-commerce and Sales & Marketing groups. Responsible for business and technical requirements, coordinating with development teams, project managers.

Business/System analyst for Verizon’s e-commerce site; Verizon.com. Facilitated RGS & JAD sessions to identify end-user needs and software requirements.

Us

Developed web-based applications for companies including: Nortel Networks, Genuity, and GTE. Responsibilities included analysis and design, development and testing.

Diploma In A.I.T

Bachelor’S Degree, Economics