Chad Zastrow Email & Phone Number

Osseo, Mn, Us

Eden Prairie, Minnesota

Eden Prairie, Mn

I drove business to increase profit, leading a large team of key internal and external stakeholders to complete national and international projects for multimillion dollar casinos and sports stadiums. As a presales engineer, I worked with clients to identify needs and ensure compliance from initiation to completion. I served as a member of the PMO Change Control Committee, playing a key role in continuous process improvements. I won employee of the year multiple years.Key Projects: • Resorts World Sentosa (Singapore) – Annual Installations • MTS Centre (Winnipeg, MD, Canada) – 2016 • Lottomactica (Italy) – 300 locations – 2016 • University of Kentucky Football Stadium (Lexington, KY) – 2015 Key Accomplishments:• Assembled, coordinated, and directed project team members, assigning individual responsibilities and monitoring team member performance. • Streamlined analyst training program, reducing on-boarding from six to three months; prepared training manual, integrated competency testing, and developed and analyzed performance metrics. • Created post-install checklist and UAT testing that reduced service calls and revisits by 25%.• Cultivated exceptional client relationships, consistently exceeding customer expectations and being awarded additional contracts.• Performed software install and testing prior to beta and GA.• Fostered solid working relationships among interdisciplinary groups including development, support, technical engineers and product management.• Analyzed applications and errors, escalated issues to developers, and verified fixes.

Eden Prairie, Mn

Key Projects: • Horseshoe (Baltimore, MD) – 2014 • City of Dreams (Macau) - 2012 Key Accomplishments:• Developed consultative approach to customers, matching digital signage solutions to customer needs, researching new products to provide emerging technology solutions.• Communicated effectively with project managers, providing written and oral status reports on project deliverables.• Served as technical resource, identifying and resolving installation process and procedures issues.• Played key role in continuous improvement of development, implementation, and maintenance of installation policy and procedures.• Implemented scopes of work to meet pre-architected customized system specifications at customer job sites; validated installation processes for proprietary software products.

Oakdale, Mn

Chanhassen, Mn

I configured and installed customer journey analytics hardware and software in major national retail chains. In collaboration with the sales team, I presented on-site demonstrations of software to C-suite clients. Key Projects: • Target POS/Security/Signage Upgrades – 1800 locations - 2008 - 2011 • Family Dollar POS Replacements – 8,000 locations – 2008 - 2011• Best Buy Customer Analytics – 1000 locations – 2010 Key Accomplishments:• Negotiated cost-effective contracts with clients, identifying solutions within budget to RFPs (requests for proposals).• Created scope of work documents and installation manuals for national point of sale rollouts, installing from 500 to 3,000 rollouts per program.• Mentored field technicians throughout U.S., maintaining ongoing interactions, identifying issues, and facilitating solutions to address concerns.• Served as lead trainer and onsite installation analyst for in-house and third-party software and hardware, providing onsite software demonstrations to C-level executives. • Configured and installed customer journey analytics hardware and software in major national retail chains.

Associate'S Degree, Cis - Programmer/Analyst

Comptia A+ Certification

Education record