Taught and trained 25+ individuals with developmental, mental and/or intellectual disabilities over 6+ years in activities of daily living, including finances, community involvement, transportation, program services, health care, benefits, and household management.Represented managerial efforts to maintain consistent client programming, arranged and coordinated semi-annual client meetings and collaborated with cross-functional team members in regard to urgent matters.Volunteered to cover shifts regularly outside of scheduled 40-hour work week, providing quality care and service to all clients.Conducted one-on-one coaching sessions with 6+ co-workers, providing personalized support for the punch-in process, which led to improved confidence and a 50% reduction in errors during time entry.Streamlined processes for client documentation using digital tools available, which reduced administrative time spent per case from an average of 35 minutes to just 20 minutes, allowing more focus on direct client support.Mentored 5+ coworkers on necessary DHS documentation, technology and communication protocols for client interactions, ensuring higher quality service delivery to clients.

Offered practice and prompts during 2-4 weekly sessions which built client skills towards recognizing and producing independent effective responses, as well as reinforcing personal accomplishments and individual strengths of each client.Implemented behavior management strategies during client sessions in order deescalate 2+ situations monthly that potentially put the child or others at risk.Gained over 2,000 hours of supervised mental health client experience as a Mental Health Behavioral Aide.

Introduced 15-20 customers per shift to products which help strengthen and stimulate brain and cognitive functions, with a strong focus on mental health, self care, ADHD and ASD.

Trained and strengthened cognitive skills of clients 2-4 times weekly session, averaging 3-6 months per client.Collaborated with 10+ client families to identify specific challenges during on site and home training sessions, resulting in cognitive skill improvements of up to 75%.

Assisted members with product order pick-ups; Processed and filled daily order requests by email, phone and in person; Organized and archived daily product invoices.

Ensured friendly service, quality products and a clean, safe store environment; Solved guest, employee and store problems while maintaining quality store operations; Motivated, coached and trained Team Members; Accountable for all store funds, including cash drawers and change bank, while running a shift.

Processed incoming and outgoing mail and faxes for a team of 20+ Public Health Nurses; Processed new patient information and updated existed information in multiple systems; Acted as back up receptionist as well as handled incoming calls for nursing team.

Distributed incoming mail/faxes, and processed large amounts of client payments and profiles; Attended meetings, and assisted team leader with basic duties and day to day team operations; Processed Brokerage, Mutual Funds, Certificates, and Wrap account applications;