As an Operations Associate and Sales Executive in the food delivery industry, I manage daily operations while driving vendor partnerships. My role combines logistics oversight with business development to ensure smooth processes and strong relationships with our partners.Operations:- Manage order fulfillment, ensuring accuracy and timely deliveries.- Coordinate with vendors for pickups and resolve any operational issues.- Optimize delivery routes for efficiency and cost-effectiveness.- Address customer inquiries and resolve order-related issues.- Monitor food quality, including temperature control and packaging integrity.- Analyze workflows to identify bottlenecks and recommend process improvements.- Prepare performance reports on operations, vendor feedback, and customer satisfaction.- Ensure compliance with food safety regulations and company policies.Sales:- Identify and pursue new business opportunities, reaching out to restaurants, food vendors, and local chefs.- Build and maintain relationships with potential and existing clients, ensuring their satisfaction.- Present the benefits of our platform, showcasing how it can help vendors grow their customer base and improve delivery logistics.- Conduct sales pitches and demos to onboard new vendors.- Negotiate partnerships, commission rates, and contracts to create win-win solutions.- Monitor market trends and competitor activity to find new growth opportunities.- Meet and exceed sales targets by onboarding new vendors and expanding the business.- Provide feedback to internal teams to improve platform features based on vendor needs.- Maintain accurate records of leads, sales activities, and client communications in CRM software.

- Managed day-to-day relationships with YouTube across the APAC region, focusing on label partnerships, promotional opportunities, and resolving operational challenges.- Maximized the use of Content ID and supported comprehensive rights management across the platform.- Led the onboarding, optimization, and claims processes for Ingrooves' YouTube Partner Network, providing labels with best practice guidance.- Collaborated with label partners, the video team, and country managers to address and resolve ownership conflicts.- Worked cross-functionally to resolve rights management issues, including reference overlaps and content disputes.- Prepared for future platform capabilities by overseeing rights management processes on fingerprinting platforms.- Provided education and training to internal and external partners on platform best practices, backed by relevant case studies.

- Extensive experience in customer support, both in BPO and multi-national corporate contexts.- Efficiently troubleshoots Level 1 customer issues across web, desktop, and mobile applications.- Demonstrated expertise in building Knowledge Base documents to enhance self-help resources.- Skilled in filing bug tickets and reporting inaccuracies, ensuring seamless communication with Engineering.- Proficient in a range of tools, including Motion, Slack, Front, Stripe, Airplane, Zoom, Google Meet, Notion, Google Calendar, Microsoft Calendar, Zapier, and Intercom.- Enjoys engaging with customers daily, fostering strong relationships and positive experiences.- Thrives in fully remote work environments, excelling in asynchronous communication and self-sufficiency.- Actively contributes to process improvement initiatives, with a focus on scalable solutions.- Successful proposal submission to leads using the Impact application.

- Offered comprehensive support to users encountering issues on the platform, including those related to their forms with direct links and forms embedded on their web pages, resolving issues promptly and effectively.- Addressed a wide range of billing concerns, such as monthly and yearly subscription inquiries, cancellations, refunds, and other billing-related questions, demonstrating a deep understanding of the company's pricing structure and billing policies.- Managed user inquiries and issues efficiently by utilizing the client's support ticketing system, ensuring accurate tracking of support tickets from initiation to resolution, providing a seamless and transparent support experience for clients.

- Provided valuable support to agents and nesters by sharing deep product knowledge and guiding them through workflows in real-time, ensuring they received immediate assistance and side-by-side walkthroughs.- Collaborated with trainers to enhance the performance of nesters by thoroughly reviewing their email cases, offering constructive feedback on behavior and product knowledge, overseeing quality audits, and efficiently managing QA disputes to maintain a high level of quality in customer interactions.- Conducted instructor-led training sessions to refresh and reinforce product knowledge among the team, ensuring that all members were well-versed in the latest information and updates.- Assisted Team Leaders (TLs) by playing a pivotal role in agent support, reviewing QA disputes, monitoring acknowledgments and attendance, and giving priority to their agents' inquiries, ultimately contributing to a smooth and productive workflow for the team.

- Diligently explained the rules and policy options of the video sharing platform to creators, tailoring the information to meet their specific needs and ensure compliance.- Effectively communicated with creators via chat and email using a ticketing system, providing timely and professional assistance, and maintaining a high level of customer satisfaction.- Played a key role in mediating appeals, requests, and disputes from creators, demonstrating strong conflict resolution skills and a commitment to fair and efficient dispute resolution.- Conducted in-depth analysis of channel performance by interpreting data reports in Analytics, enabling creators to make informed decisions to enhance their content and viewership.- Provided valuable support to partners by addressing their concerns related to claims, copyright issues, and adherence to community guidelines, contributing to a positive and compliant content ecosystem.

- Collaborated with managers to create job requisitions for the Asia-Pacific (APAC) region, ensuring efficient recruitment processes and alignment with company requirements.- Offered technical support for a human capital management software and learning management system, resolving issues promptly and ensuring the smooth operation of these essential HR tools.- Utilized Workday to update employee profiles, managing personal information, benefits, salary details, job descriptions, and job positions, maintaining accurate and up-to-date records.- Assisted managers in employee transitions, including team transfers, demotions, and promotions, contributing to a streamlined and well-organized HR process.

- Collaborated with health providers to facilitate a comprehensive understanding of patients' Health Maintenance Organization (HMO) coverage, ensuring clarity and transparency in healthcare services.- Effectively communicated review decisions regarding documents and appeals sent by health providers and patients, playing a pivotal role in the authorization process.- Diligently verified the necessity of pre-authorization for medical procedures, ensuring that patients receive timely and appropriate care.- Conducted thorough verification to confirm if medical procedures and services were covered under the patient's HMO, reducing potential financial burdens.- Provided patients with essential financial information, including deductibles, out-of-pocket expenses, co-insurance details, and co-pay responsibilities, enhancing their financial preparedness.- Collaborated seamlessly with cross-functional teams to direct health providers to the appropriate department, ensuring streamlined and efficient service delivery.

- Delivered in-depth and comprehensive information to clients regarding their employment benefits, ensuring a clear and thorough understanding of the offered plans.- Successfully enrolled new members in the client's benefit plan, guiding them through the process and ensuring their coverage began smoothly.- Skillfully managed plan modifications, adapting plan inclusions to meet clients' changing needs and preferences.