Christine Hagar Email & Phone Number

Greater Boston Area

• Using my creative talents I work on various freelance/contracted projects through MITRE CorporationPerform various roles based on project needs such as:
• Create graphic designs for the Global Security Office website
• Work as a Project Manager on various MITRE projects
• Conduct user research on designs created for Homeland Security Center and the Center for Medicaid and Medicare Services
• Develop user personas for projects with the Department of Defense
• Create journey map proposal and present Colonel of the U.S. Air Force

Greater Boston Area

• Work closely with the marketing and product development teams to synthesize business requirements
• Facilitate group collaboration and drive team to consensus
• Establish the vision, strategy and execution of solutions, including site maps, information architecture, concept models, user personas, user scenarios, wireframes, task flows, site inventories, interaction designs and.
• Conduct usability testing to validate web and mobile design solutions and apply research findings accordingly
• Perform user analysis to understand the voice of the customer and create user requirements
• Work with business stakeholders to understand the problem statement, goals for the project and determine how success would be measured

Greater Boston Area

• Meet with the Business and IT Partners to gather requirements
• Provide direction to UX Team to keep design in line with user and project goals
• Organize, prepare and present in Design/Project reviews
• Initiate UX collaboration
• Part of Agile team participating in daily stand-ups
• Verify correct UX resources are on the project

Greater Boston Area

• Build strong relationships and effectively collaborate with internal stakeholders/external clients to establish customer business needs, user requirements and technical feasibility for both new and existing products.
• . Create detailed business analysis reports, outlining problems, opportunities and solutions for assigned projects.
• Translate requirements into user stories, process maps, working prototypes using Balsamiq and PowerPoint.
• Create and maintain functional specifications in Quality Center.
• Part of Agile Team managing and prioritizing product backlog issues in Rally.
• Present and conduct user groups at the annual at GE Healthcare's National Users Conferences.

Greater Boston Area

• Lead Designer on the EDI Interactive Claim Status Transaction, which reduced the customers claim status response time by 86%.
• Six Sigma Green Belt managing and reporting project status through the Define, Measure, Analyze, Design and Verify stages.
• Gathered requirements and translated them into workflow maps, wireframes and context scenarios.
• Created prototypes, user personas, context scenarios and conducted user groups /usability tests to ensure designs were meeting customers’ needs.
• Created compelling user interfaces through visual designs that delighted our customers.
• CAQH CORE voting member that lead GE’s certification effort for CORE Phase I and II.

Greater Boston Area

• Negotiated with third party training vendors to provide IDX staff and IDX customers with onsite technical training at a discounted rate saving IDX and IDX customers $176K on training.
• Saved IDX Staff $432K for Software License Fees.
• Performed needs analysis and provided training solutions that supported both internal and external customer business needs.
• Worked with Account and Program Managers in identifying, qualifying, and securing add-on business opportunities.
• Created project statement of work, defining business objectives, project scope, budget, schedule and success criteria for technical training.

Greater Boston Area

• Managed and motivated a staff of engineers, analysts and project managers working on special software projects to achieve 4.6 million-dollar revenue targets.
• Lead both customers and internal stakeholders through defining a project’s business objectives, scope, budget, schedule and project milestones.
• Hired and retained talented staff and worked with them to establish developmental goals.
• Managed, negotiated and reviewed customer contracts.
• Ensured salary increases and money allocated for team education was within team budget.

Greater Boston Area

• Responsible for superior levels of customer satisfaction with project related work by assigning requests to appropriate staff, assuming ownership of requests, as well as negotiating customer contracts
• Performed complex analysis, designing and programming to meet business requirements
• Created project schedules, deadlines and measures
• Worked with customers to determine business reasons for project requests
• Ensured that projects stayed within agreed upon budget
• Worked with the Lotus Notes Team to create a project-tracking database

• Responsible for superior levels of customer service by researching customer inquires, troubleshooting customer software application issues, as well as consulting customers on better ways to utilize their systems
• Instructed new hires and customers on latest software
• Part of a Quality Assurance Team that created and tested new release software
• Traveled to hospitals for retraining sessions and audit visits

Ux Certificate Program

Parent Advocate/Consultant Training

User Centered Designed Analysis

Graphic Design

Bachelor Of Arts, Studio Art And Design

Activities and Societies: Swim TeamDean's List Massachusetts Teaching Certification

Massachusetts Teaching Certification, Certification To Teach K-12