A dedicated and ambitious professional currently pursuing a postgraduate degree in Business Administration from York University, complemented by a completed PG in Accounting from the same esteemed institution. My academic journey has equipped me with a robust foundation in both business and accounting, enabling me to pursue opportunities in accounting, business, or finance with a strategic mindset and a keen eye for detail. My professional experience spans various roles, each contributing significantly to my skill set and professional development.Currently, I am a Customer Support Specialist at Loblaw Companies Limited, where I excel in supporting and guiding customers through various processes, ensuring their needs are met with the utmost care and attention. My role involves providing quick resolutions and effectively solving customer queries, ensuring a seamless experience. I possess a strong background in technical support, adept at addressing and resolving complex issues, and I leverage in-depth store knowledge to assist customers accurately and efficiently. My commitment to delivering exceptional service is reflected in my ability to navigate challenges efficiently while maintaining a positive, helpful demeanor in all interactions.Additionally, I worked as a Customer Service Team Leader at Teleperformance, where I provided outstanding service to both new and long-term customers by closely attending to their concerns and developing effective solutions. I made outbound calls to obtain account information, nurtured, and led a team of valuable agents and operation analysts, and was recognized multiple times as the best customer agent, earning numerous incentives and rewards for my performance. This experience enhanced my leadership abilities and reinforced my commitment to customer satisfaction.My educational background includes a Bachelor of Commerce (BCom) in Business, Management, Marketing, and Related Support Services from Panjab University, Chandigarh. This program laid the groundwork for my business acumen and provided me with a comprehensive understanding of various business functions.
