Chai Lam L. Email & Phone Number

Responsibilities:- Assisted the Product Support Services Team in providing best practices guidance and troubleshooting complex customizations for Sitecore’s implementation partners and customers.- Engaged in reverse engineering tasks to analyze and resolve technical issues within partner implementations, significantly contributing to the team’s development and efficiency.- Collaborated with implementation partners to understand customer requirements and map them to best practice… Show more Responsibilities:- Assisted the Product Support Services Team in providing best practices guidance and troubleshooting complex customizations for Sitecore’s implementation partners and customers.- Engaged in reverse engineering tasks to analyze and resolve technical issues within partner implementations, significantly contributing to the team’s development and efficiency.- Collaborated with implementation partners to understand customer requirements and map them to best practice implementation approaches, ensuring optimal utilization of Sitecore’s products.- Troubleshot and resolved complex performance and functional issues in Sitecore implementations, often addressing problems that developers were unable to solve independently.- Documented support cases, solutions, and best practices in the company’s knowledge base to enhance the efficiency and effectiveness of the support team.- Participated in team meetings and training sessions to stay updated on product features, support processes, and industry best practices.Key Achievements:- Resolved a significant number of support tickets, contributing to the overall efficiency of the team.- Assisted in the development of a troubleshooting guide for common issues, helping reduce resolution times.- Participated in beta testing new software releases, providing feedback that helped improve product quality.- Supported the ramp-up process of the support team, enhancing its capacity and capability. Show less

Responsibilities:- Assisted the Product Support Services Team in providing best practices guidance and troubleshooting complex customizations for Sitecore’s implementation partners and customers.- Engaged in reverse engineering tasks to analyze and resolve technical issues within partner implementations, significantly contributing to the team’s development and efficiency.- Collaborated with implementation partners to understand customer requirements and map them to best practice… Show more Responsibilities:- Assisted the Product Support Services Team in providing best practices guidance and troubleshooting complex customizations for Sitecore’s implementation partners and customers.- Engaged in reverse engineering tasks to analyze and resolve technical issues within partner implementations, significantly contributing to the team’s development and efficiency.- Collaborated with implementation partners to understand customer requirements and map them to best practice implementation approaches, ensuring optimal utilization of Sitecore’s products.- Troubleshot and resolved complex performance and functional issues in Sitecore implementations, often addressing problems that developers were unable to solve independently.- Documented support cases, solutions, and best practices in the company’s knowledge base to enhance the efficiency and effectiveness of the support team.- Participated in team meetings and training sessions to stay updated on product features, support processes, and industry best practices. Show less

Petaling Jaya, Selangor, Malaysia

Responsibilities:- Participated in the software development projects for IT Services, focusing on managing and developing websites and systems for the university.- Developed and maintained three websites operated under the subdomain of Monash University Malaysia to provide services for all Clubs and Societies as well as Student Associations.- Utilized WordPress CMS, PHP, JavaScript, HTML, and CSS to build and enhance the functionality of the university’s websites.- Established a… Show more Responsibilities:- Participated in the software development projects for IT Services, focusing on managing and developing websites and systems for the university.- Developed and maintained three websites operated under the subdomain of Monash University Malaysia to provide services for all Clubs and Societies as well as Student Associations.- Utilized WordPress CMS, PHP, JavaScript, HTML, and CSS to build and enhance the functionality of the university’s websites.- Established a student intranet to streamline and automate administrative requests using the SharePoint platform.- Collaborated with various university departments to understand their requirements and implement effective technical solutions.- Conducted regular testing and maintenance of the websites to ensure optimal performance and security.Key Achievements:- Successfully developed and launched three fully functional websites, improving the accessibility and service delivery for student clubs, societies, and associations.- Enhanced the efficiency of administrative processes by automating request handling through the newly established student intranet on SharePoint.- Contributed to the improvement of the university’s digital presence by integrating modern web technologies and best practices. Show less

Master Of Cybersecurity, Computer And Information Systems Security/Information Assurance, Gpa: 3.75/4

Activities & Awards Treasurer, Monash University Kendo Club (2019 - 2021) - Elected committee member for two consecutive terms.

Bachelor Of Software Engineering (Honours) Minor In Computer Networks And Security, Grade: Gpa: 3.72/4.0 (First Class Honours) Cgpa = 3.89/4.0

Activities & Awards Awards - Monash High Achiever Award (HAA) (2016 - 2020) - First Class Honours, Minor in Computer Networks and Security.