Chaim Hayes Email & Phone Number

• Introduced and integrated Jira and Confluence, streamlining project management from concept to completion.• Led initiatives to enhance operational efficiency through improved data collection and analysis.• Managed daily operations, overseeing one project manager and four developers.• Empowered the CEO to focus on client acquisition, contributing to revenue growth.• Maintained and strengthened relationships with key partners and stakeholders.

•Managed Salesforce implementation, development and integration projects.•Handled project progress reporting, tracking and governance.•Managed project from kickoff, through requirements gathering & development, QA & UAT, and through go-live and post go-live support.•Testing and troubleshooting of project development and enhancements.•Customer training and operational support.

• Spearheaded projects from inception through completion by creating constructed roadmaps, monitoring progress, and setting timelines.• Collaborated on multiple projects across many departments, defining requirements and documenting scope.• Liaised internally with department leadership teams to maintain alignment around project goals.• Forged solutions, facilitated interdepartmental communication thereby eliminating blocks to successfully integrating new software.

New York

• Maintained a working knowledge of software applications used by various business departments within the company.• Monitored software application changes to ensure the company was getting optimal execution from the system.• Interviewed and trained junior team members to support the various applications.

New York, New York

• Anticipated the company’s need for an OMS & Sales-force SME for the customer service department.• Onboarded the department to the Salesforce CRM.• Liaised between B&H and IBM to integrate a new CRM platform.• Researcher and lead for OMS bugs and enhancements.

New York, New York

• Conducted successful retail phone/email/chat interactions with customers• Assisted customers with pre and post order related issues. • Provided performance development, mentorship, and training for new hires.• Consulted with management as the final line of the hiring process.

Brooklyn, Ny

• Managed the residential treatment facility, supervised administration of client medication, organized transportation, implemented physical therapy, facilitated communication among the clients and staff.• Assisted the clients to maximize the quality of their daily lives.• Implemented behavior plans supporting clients through their daily activities.• Provided mentorship and training for new hires.

Brooklyn Ny

• Managed the daily processes of the restaurant.• Maintained and developed a superb dining experience for families and couples.• Interviewed and approved applicants for employment.• Ensured Occupational and restauran Safety, Health Act, local health and safety codes were met.• Guaranteed food quality and 100% customer satisfaction by auditing food service performance.

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Psychology Club, Lab research assistant.

Psychology

Education record