- Prepare, review, and negotiate contract terms and conditions with vendors for products and services.- Communicate effectively with Clients to ensure they understand the contract terms and obligations.- Collaborate with cross-functional teams to ensure successful contract execution.- Reviewing vendor performance to identify the need for amendments of existing contracts.- Manage contract databases and ensure timely renewal of contracts.- Review client invoices to ensure vendor billing is in agreement with current contracts.

- Create and edit user accounts, profiles, and security settings.- Customize Salesforce objects based on business requirements.- Create and manage flow, reports, and dashboards.- Data management to ensure data quality and integrity.- Troubleshooting and resolving technical issues.- Ensuring compliance with Salesforce best practices and standards.- Collaborating with consultants, and company management to implement new features and enhancements.

- Assist colleagues to with vendor questions- Assist colleagues to review vendor contract and invoices- Train new employees- Build new vendor and GPO relationships- Analyze client's vendors to see prospective savings

- Communicate timely updates and reports with clients- Review and negotiate contract terms of agreement and pricing- Build, review, and maintain relationships with suppliers and vendors- Update and track client and facility suppliers, vendors and contracts- Enter order details, track order, and ensure orders get properly delivered and received- Analyze current suppliers and vendors pricing for maximum savings- Review and audit vendor invoices to ensure they are correct- Communicate and update clients with vendor or facility updates- Review, update, and maintain vendor and client files

- Develop new business by cold-calling, advertising in publications and online, and through product demonstrations- Respond to potential customer inquiries and convert leads into clients- Maximize sales by highlighting and educating customer on value of additional product options- Sell a wide range hardware and software and follow-up with customers to ensure satisfaction with service and products- Provide technical sales, support and customer service via email/phone- Perform installation and set-up of office computer systems, and computer maintenance and repair- Provide network systems consulting and support- Website design and development

- Investigate and resolve escalation cases and issues- Take escalated calls where a manager or supervisor was requested- Maintain a team of around 14 Customer Care Advisors, help them with questions, PTO and payroll requests, and review monthly metrics during one-on-ones- Ensure proper staffing and coverage- Work with the Customer Care Advisors to assist them with their needs and requests, as well as any technical and troubleshooting questions.

- Answer and assist customers via phone, chat, sms, or email- Troubleshoot register hardware and software issues- Assist colleagues with technical and troubleshooting questions- Take ownership of technical escalations

- Provided general troubleshooting and repaired hardware technical issues- Recommended purchase of new computers, systems, printers, and tech upgrades- Travel to client locations to assist and repair with onsite issues- Helped onboard new client facilities and oversaw building transitions- Responded to client calls and emails through the helpdesk and ticket system

• Served as company representative meeting clients and vendors• Entered sales orders into QuickBooks• Managed logistics of orders, invoices, and sales• Serviced and supported computers and hardware• Provided customer support

• Maintain the computers, hardware and issue support as needed• Maintain general maintenance issues• Office secretarial work (order logistics, filing, and paperwork)