Chaim Zigelman Email & Phone Number

New York, Ny

Infrastructure Lead engineer at MDS focusing on designing and implementing VMware, Azure, Storage, Disaster Recovery and Virtual Desktop Infrastructure solutions for our customers. I provide both pre and post sales support as well as the implementation. I have brought on new technology partners to fit the needs of our clients so that they can have the best solution for their challenges.- VDI Architecture & Implementation (Horizon & AVD)- vSphere Buildouts (ESXi Clusters, HA, DRS)- Cloud Migrations (Azure)- Disaster Recovery (Zerto & ASR)- Backup (Veeam)- Storage (SAN, NAS, Cloud)

Met with clients to create solutions for their IT challenges.- Performed Quarterly Business Reviews- Created IT roadmaps for Solution implementation to bring infrastructure up to date

Elmwood Park, Nj

Director of Services - Create IT based proposals and solutions for our managed service clients (VMware, Microsoft)- Meet with clients for Quarterly Business Reviews in order to always improve IT landscape- Lead engineering team - Manage Projects to success - Manage Engineer daily/weekly time to ensure high utilization - Act as escalation point for engineers - Ensure engineers were always equipped with proper tools to complete jobHelp Desk Manager- Manage the help desk team to ensure SLA was met for customer call back time- Assigned tickets to engineer based on qualifications- Reviewed all open tickets daily to ensure successful completion and client satisfaction- Performed ticket escalation and closure when needed