Cartier voit la beauté partout où elle se trouve ! - Tell the story of the House.- Build customer loyalty, ensure their satisfaction throughout their Cartier experience.- Understand and know the clienteling action plan of the store.- Responsible for customer experience (provide a very high level of service excellence).- Mastery of the storytelling of the products (Date of creation, History of the part, The material of manufacture & its maintenance ..)- Support sales associates in carrying out in-store processing and services.- Ensure the quality of the data collected and their regular updating.- Check the availability of parts available in store to our customers.- Embody the luxury behavioral and relational codes at the signature of the house.- Manage contingencies (detect weak signals and adapt to the expectations of different types of customers).- Train and brief new grooms.