- Participate in the coordination of ongoing projects within the bank, ensuring that deadlines are met, monitoring progress and informing stakeholders. - Maintain relationships with stakeholders. - Assist in human resources management, such as workforce planning and personnel management. - Prepare reports, dashboards and analyzes for management, providing essential information for decision-making. - Organize and manage data and information effectively, ensuring that it is… Show more - Participate in the coordination of ongoing projects within the bank, ensuring that deadlines are met, monitoring progress and informing stakeholders. - Maintain relationships with stakeholders. - Assist in human resources management, such as workforce planning and personnel management. - Prepare reports, dashboards and analyzes for management, providing essential information for decision-making. - Organize and manage data and information effectively, ensuring that it is accessible and usable by members of management. - Managing varied tasks and adjusting priorities according to the changing needs of management. Show less

- Provide quality customer service by responding to customer questions, concerns and requests in a professional and efficient manner. - Establish and maintain regular communications with customers, whether by telephone, email or online chat. - Provide information and advice to customers on products, services and help them make informed decisions. - Handle customer complaints in a professional manner, seeking appropriate solutions to resolve issues.

- Identify sales growth opportunities and develop sales objectives and growth plans. - Identification of new potential customers and maintaining relationships with existing customers. - Recruit, train and supervise members of the sales team. - Participate in defining the company's commercial strategy. - Respond to customer questions and concerns. - Provide information to management for strategic decision-making.

- Respond to customer calls and emails, providing prompt and accurate responses to their questions and resolving issues efficiently. - Work closely with other departments of the company, such as marketing department, sales department, technical department, to resolve customer issues. - Collect customer feedback to help improve the company's products, services or processes. - Identify cross-selling or up-selling opportunities and promote the company's products or services. -… Show more - Respond to customer calls and emails, providing prompt and accurate responses to their questions and resolving issues efficiently. - Work closely with other departments of the company, such as marketing department, sales department, technical department, to resolve customer issues. - Collect customer feedback to help improve the company's products, services or processes. - Identify cross-selling or up-selling opportunities and promote the company's products or services. - Identify and resolve customer problems or disputes to ensure customer satisfaction. Show less

- Welcome clients. - Respond to customer requests regarding banking products and services. - Help customers open new bank accounts, complete necessary forms and verify their identity. - Manage and update customer files, ensuring all information is correct and up to date. - Collaborate with MOURABAHA's case managers to assist in the preparation of applications, the collection of necessary documents, and the verification of clients' credit history.

- Welcome clients. - Provide detailed information about the money transfer services offered by the agency. - Help customers carry out their money transfers by following the appropriate procedures, verify the identity of customers. - Maintain accurate records of transactions, customers and associated documents. - Manage the agency's cash flow, in particular by carrying out cash transactions.