Chaima Ben Salem Email & Phone Number

Budapest, Hungary

• Providing direct technical assistance for global customers from various industries via SAP’s CustomerService System.
• Collaboration with fellow Application Support colleagues and other internal organizations to provideoutstandingn customer service.
• Providing real-time support with Expert Chat.
• Writing KBAs to enrich the knowledge base and service automation to support customer self-service.
• Proficiency in SAP Analytics Cloud environment (Models, Dashboards, Connectivity, Security, etc...)

Budapest, Hungary

Queue Manager: ensuring SLAs are met, delivering reliable responses to customers for technical issues, and assigning cases to the right engineers for further investigation.

Tunis, Tunisia

Developed a web application for public projects manage-ment and monitoring using the frameworks SpringBoot andAngular 8 and the ELK tool for the BI part.

Tunis, Tunisia

Organized calls for making an appointment for delivery ofdelayed luggages at charles de gaule and orly airports andrecieving of calls to answer customers' questions concerningtheir luggage.

Master Of Science - Ms, Computer Science For Autonomous Systems, Current Gpa: 4.43

•Award: Stipendium Hungaricum Scholarship Holder •Thesis: Detection, Classification and Tracking of surrounding objects of a car-mounted.

Bachelor Of Science - Bs, Computer Science, Major In Computer Science And Multimedia, Award: Thesis Defense “Pass With Very Good.” (17/20 French Grading System)

High School Diploma, Mathematics

Activities and Societies: TEDx Youth Sadiki college, sadiki press club