Chris H. Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Defining, documenting, and evangelizing the core CX patterns and guides that will enable all product teams at Amazon to rapidly design new sustainability-related features that are both cohesive with all other sustainability CX efforts and successfully meet/nudge/educate the retail actions of our worldwide customers that shop armed with widely varying degrees of knowledge or interest in the sustainability space.

Seattle, Wa, Us

Bringing clarity and direction to the most difficult and ambiguous design challenges across all of Amazon Books' business.

Seattle, Wa, Us

Created a new way for authors to tell, distribute, and monetize their stories. Lead the product design effort that started as a 1-pager pitch, creating the proof-of-concept prototypes that obtained executive funding and approval, conducted the early competitive and customer research, assisted in the rapid program investment and headcount growth, navigated the CX compromises needed due to difficult technical implementations, program naming and branding, to the public launch. Along the way, proposed and defined a full suite of product features — including many entirely new-to-Amazon and new-to-Kindle capabilities — which integrated with the Amazon retail experience, enhanced the Kindle reading experience, and added new capabilities and tools to the Kindle Direct Publishing author experience.

Seattle, Wa, Us

I'm helping Amazon Publishing support and attract top authors by elevating the author/publisher experience and finding new ways to connect authors with an even larger audience.

Seattle, Wa, Us

How does Amazon translate its best-in-class online experience into the physical shopping space? That's what I'm here to figure out. As a UX team of 1, I'm responsible for just about anything with a screen — both customer and employee facing — including point of sale, search and discovery, mobile experience, retail web experience, merchandising and inventory software, and things we haven't even invented yet. My job is half helping the day-to-day business run more efficiently, and half innovating new ways to engage with our customers by extending the power of Amazon's infrastructure into a brick-and-mortar store.

Seattle, Wa, Us

I'm innovating on the behalf of authors, to help them reach larger audiences and make the content submission process easier and more rewarding. Projects include: Kindle Direct Publishing, Kindle Scout, Kindle Worlds, Kindle First, Amazon Publishing, best-in-class royalty statement design, and developing a branding framework to aid the creation of new Kindle brands.

Seattle, Wa, Us

I was responsible for the UX and visual design of the Kindle device detail pages on Amazon.com. Specifically for the Generation 4 (Kindle Fire, Kindle Touch) and Generation 5 (Kindle Fire HD, Kindle Paperwhite) product launches These pages represented the bestselling products on all of Amazon, which makes them some of the most important product pages in all of e-commerce. Using data collected from usability tests, a constant stream of A/B(/C/D/E..) tests, and good old-fashioned designer instinct, my primary task included creating a flexible template that could be used for the worldwide family of Kindle device detail pages and continually optimizing them for conversion. No detail was too small to be scrutinized, tested, and refined. Paired with the global page templates, was the look and feel for how we'd display the devices and visually highlight their key features. This visual layer was equally important to more subtle UX interactions and their combination was a series of product pages that while packed with information, were easily scanned, visually attractive, and removed as many barriers as possible between casual investigation and purchase.

Seattle, Wa, Us

UX and visual design of Kindle product detail pages (Kindle, Kindle Touch and Kindle Fire); design of new HTML email templates that welcome millions of Kindle purchasers to their new devices; visual design of merchandising graphics that appear on Amazon.com and 5 other country-specific strore fronts; logo and icon design

New York, New York, Us

Art direction, interaction design, graphic design, web design, Flash design, Flash animation and Flash production for websites, microsites, web banners, ad landing pages, emails, games, and other interactive experiences.

New York, New York, Us

Graphic design, web design, Flash design, Flash animation and Flash production for websites, microsites, web banners, ad landing pages, emails, games, and other interactive experiences.

San Francisco, Ca, Us

Print design and print production

Print design and digital prepress

Bachelors Of Science, Business Administration, Marketing Concentration

Certificate, User Centered Design