Chaitali Chatterjee Email & Phone Number

Bengaluru, Ka, In

India

1. Ability to make decision in fast-paced ,changing environment , which is being backed with various data analysis.2. Impact - Leading projects to ensure reduction of Backlogs cases .3. Resolving conflicts between people and situations, while recognizing and addressing sensitives.4. Continued focus on customer obsession to bring the best of the people qualities.5. Collaborate with SDM and CSS Training team to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners.6.Understand the parts of the business, industry, competition and future developments and challenges, which revolves around attritions and hiring.7.Participate in weekly business reviews for KPI and OKR progress mapping.

Bengaluru Area, India

1. Lead Full-time and Contingent Support Engineers in terms of their technical capabilities, readiness, case management and customer obsession.2.Developed action plans for improvements by developing trainings, solutions, and processes, in coordination with Process Change Management Team. 3.Coordinated with other Microsoft Support functions such as Product Groups, Engineering, and other support functions to help escalate, prioritize, and address potential high-risk cases, bug fixes, RCA, compensation etc.4. Conducted interviews to hire potential and diverse candidates who can align and deliver towards business goals and values.5. Coached and mentor individuals to help them on there career path.

Bangalore