Customer Experience
Current
Aug 2023 - Present
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Chaitanya Singhal Email & Phone Number
Customer Experience- Fullstack Academy | Ex Jio | Ex Zomato || Six Sigma Green Belt ||
at
Fullstack Academy
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience- Fullstack Academy | Ex Jio | Ex Zomato || Six Sigma Green Belt ||
Location
Bengaluru, Karnataka, India
Who is Chaitanya Singhal? Overview
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Quick answer
Chaitanya Singhal is listed as Customer Experience- Fullstack Academy | Ex Jio | Ex Zomato || Six Sigma Green Belt || at Fullstack Academy, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Chaitanya Singhal.
Chaitanya Singhal previously worked as Customer Experience at Fullstack Academy and Senior Team Lead at Jio. Chaitanya Singhal holds Bachelor'S Degree, Commerce from University Of Lucknow.
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Fullstack Academy
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Profile bio
About Chaitanya Singhal
Experienced professional with expertise in service delivery, contact centers, data analytics, operations management, and business process outsourcing (BPO), Fundamentals SQL & MIS knowledge. Effectively directed vendor sites for Zomato as a client achieving a 15% improvement in SLAs, Facilitated with global investment specialists, wealth advisors and capital advisors for clients. Guided phone voice, chat, and email support, efficiently executing diverse teams to achieve business development goals, delivering a remarkable 95% project accuracy. Supervised SOPs, quality checks, ownership in calibrations sessions, showcasing strengths in the project and ensuring deal deliverables on time.
Current workplace
Chaitanya Singhal's current company
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4 roles
Chaitanya Singhal work experience
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Senior Team Lead
- Evaluated Team Leaders against KPIs, maintaining compliance control for large datasets, resulting in a 15% enhancement in teamperformance.
- Drive regular performance analyses and audits, identifying trends and presenting data-driven insights to senior management, leadingto strategic decisions that boosted operational efficiency by 20%.
- Executed weekly audits, both live and remote, identifying training needs and facilitating targeted training sessions within the group,resulting in a 25% increase in team competency.
- Collaborated with cross-functional teams to pinpoint process gaps, driving initiatives that optimized workflow and elevated servicequality, achieving a 30% improvement in overall process efficiency.
Mar 2023 - Jun 2023
Vendor Manager
- Orchestrated Zomato's chat support, ensuring a user-friendly experience, driving real-time vendor performance, managing clientonboarding, and overseeing regulatory consumer compliance.
- Initiated risk prevention, conducted fraud investigations, and directed AML and non-compliant activity, resulting in a 20% reductionin fraudulent incidents.
- Formulated vendor performance metrics and KPIs, achieving transparency and accountability, resulting in a 15% improvement invendor management processes.
- Enhanced cash core operations, improving client transaction efficiency and compliance with regulatory standards.
- Spearheaded strategic initiatives, increasing response time by 32% and reducing resolution time by 20%, elevating customersatisfaction and engagement.
Mar 2022 - Mar 2023
Customer Service Team Lead
- Administereda team of 20-25 CREs as Team Lead, assisting in the efficient resolution of customer queries, achieving a 95% accuracyrate in projects.
- Oversaw team performance in processing financial statements and mortgage credit documents, minimizing absenteeism, andmanaging attrition to meet set standards.
- Delivered daily actionable insights on shrinkage, schedule adherence, refreshers, training, EWS, and VOC review, leading to effectiveescalations handling.
- Achieved and participated in projects with a remarkable accuracy rate of 95%, reliably exceeding project goals and expectations.
Mar 2019 - Mar 2022
1 education record
Chaitanya Singhal education
FAQ
Frequently asked questions about Chaitanya Singhal
Quick answers generated from the profile data available on this page.
What company does Chaitanya Singhal work for?
Chaitanya Singhal works for Fullstack Academy.
What is Chaitanya Singhal's role at Fullstack Academy?
Chaitanya Singhal is listed as Customer Experience- Fullstack Academy | Ex Jio | Ex Zomato || Six Sigma Green Belt || at Fullstack Academy.
Where is Chaitanya Singhal based?
Chaitanya Singhal is based in Bengaluru, Karnataka, India while working with Fullstack Academy.
What companies has Chaitanya Singhal worked for?
Chaitanya Singhal has worked for Fullstack Academy, Jio, Zomato, and Startek.
How can I contact Chaitanya Singhal?
You can use AeroLeads to view verified contact signals for Chaitanya Singhal at Fullstack Academy, including work email, phone, and LinkedIn data when available.
What schools did Chaitanya Singhal attend?
Chaitanya Singhal holds Bachelor'S Degree, Commerce from University Of Lucknow.
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