 Part of National Science Foundation(NSF) funded I - corps project, a sustainable e-commerce website Problem: Fear of “Green-Washing”, Disorganized information Transformed owner ideas into organized Business Model Canvas and Value Proposition plan Analyze markets, customers, and competitors to recognize opportunities, potential risks, and areas requiring improvement. Initiated sustainability assessment matrix based on Triple Bottom Line(TBL) to assess potential… Show more  Part of National Science Foundation(NSF) funded I - corps project, a sustainable e-commerce website Problem: Fear of “Green-Washing”, Disorganized information Transformed owner ideas into organized Business Model Canvas and Value Proposition plan Analyze markets, customers, and competitors to recognize opportunities, potential risks, and areas requiring improvement. Initiated sustainability assessment matrix based on Triple Bottom Line(TBL) to assess potential suppliers Built state-wide potential supplier and location database using MS Excel and MongoDB. Consulted “Content-Commerce-Community “model using sustainable web design principles to develop a common platform for Product Manufacturers, Sustainability Experts, and Customers  Advised supply-chain and business planning strategies to build necessary business foundation Show less

 Assisted University faculty in constructing a research paper in Consumer psychology and Marketing research Conducted primary & secondary research to collect accurate data and generated both qualitative and quantitative analysis Periodically collected insights from targeted audience through developing surveys using Qualtrics Developed research materials in forms of presentations, drafts, tables and magazines Assisted faculty in developing both online and real-time… Show more  Assisted University faculty in constructing a research paper in Consumer psychology and Marketing research Conducted primary & secondary research to collect accurate data and generated both qualitative and quantitative analysis Periodically collected insights from targeted audience through developing surveys using Qualtrics Developed research materials in forms of presentations, drafts, tables and magazines Assisted faculty in developing both online and real-time scenarios, experiments for the research Graded Student Assignments and ExamsTools: MS Excel, Word, Power Point, Qualtrics, Adobe Photoshop CS5 Show less

 Worked with process owners and business stakeholders to translate business requirements into functional requirements within service-now Assisted in developing Release Management workflows by analyzing technical requirements Successfully developed Release Management module in an agile development environment using UI Policies, client scripts, and other core configurations achieving over 5000+ release deployments Ensured secure build migration between instances by conducting… Show more  Worked with process owners and business stakeholders to translate business requirements into functional requirements within service-now Assisted in developing Release Management workflows by analyzing technical requirements Successfully developed Release Management module in an agile development environment using UI Policies, client scripts, and other core configurations achieving over 5000+ release deployments Ensured secure build migration between instances by conducting functional and regression testing Documented design process documents, developer notes and user manuals for future references Involved in designing and enhancing the overall application forms, layouts buttons using UI Actions and UI policies.IT Service Operations – Moody’s SNOW Administration Team Earned high ticket resolution rates by ensuring uninterrupted service with a customer-centric administrative support through call, email, walk-in. Managed Request fulfillment and Access Management activities for the users Managed inbound and outbound data transfer using transformation maps, Import and export sets Took initiative for improving ticket-incident conversion process in helpdesk Developed personalized dashboards reports for daily monitoring and service improvements Applications: Incident, Problem, Service Catalog, Release, Request, KnowledgeService Improvement Strategy through Automation – Syntel’s MSO-STG Part of MSO STG group dedicated to implement service improvements through automation Gathered requirements, issues, and problems from customers through interviews and documentationsGenerated Service Maturity Matrix, Gap Analysis for assessing client’s service readiness and service maturity to achieve business objectives based on the assessed data Conducted primary market research and analysis on existing Service Management tools Arranged pre-implementation demo of ITSM tools for the client to communicate technical walkthroughs and cost-benefit projections Show less