Chaitanya Shahare's Location
Mumbai, Maharashtra, India, India
Chaitanya Shahare's Contact Details
Chaitanya Shahare work email
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About Chaitanya Shahare
Digital Products | Digital Marketing | Customer Service | Analytics | Data Science | Product Management | Startups | FinTech | Banking | Securities | Insurance Seasoned Product Leader with a proven track record in end-to-end product lifecycle management across SaaS and PaaS environments. Drive innovative solutions that spearhead growth in competitive markets, leveraging extensive experience in Banking, B2C Lending, Insurance, Securities, and IT Software (ERP).Recognized for enhancing digital acquisition and automation within Insurance, utilizing technology to improve customer service and collaborating with startups to deliver cutting-edge FinTech solutions. Expertise in AI-powered digital onboarding, API integrations, and product development ensures seamless, secure experiences that elevate customer satisfaction and streamline operational workflows.As a data-driven strategist, execute product strategies that boost customer acquisition by 11.5% and significantly increase market share. Global experience across the Middle East, Mediterranean, and Southeast Asia adds a valuable perspective to product management and digital transformation initiatives.Lead the design and development of world-class APIs and products, including KYC solutions and fraud detection systems. Devised comprehensive go-to-market strategies for AI and machine learning-enabled products, achieving a 55% increase in transaction volume. Proficient in financial management, driving a 45% revenue increase and a 15% rise in profitability through optimized resource allocation.My core competencies include product management and e-commerce strategy, mobile apps and website optimization, machine learning/AI, advanced web and app analytics, and digital transformation and strategy. My goal is to work with good people and carve out a new edge to my professional career. INDUSTRY EXPERTISE- Banking / Lending - Insurance / Automation- Securities / Account Origination- IT Software / ERP - Startup / Entrepreneur GLOBAL EXPERIENCE - Middle East / UAE - Dubai - Mediterranean / Cyprus - Southeast Asia / Vietnam
Chaitanya Shahare Work Experience Details
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Head Of ProductsAciesIndia -
Head Of ProductsPerfios Sep 2022 - PresentBangalore, Karnataka, InManaged Portfolio and Oversaw P&L of Microservices APIs and Products Across Four Product Lines - B2B to B2C● Orchestrated strategic leadership for a SaaS + PaaS product portfolio, driving annual revenue growth to over INR 175 Cr with a 45% increase and profitability up by 15% through new pricing strategies● Drove the execution of a multifaceted product strategy for 12 product stacks across 4 product lines, achieving a notable increase in market share over 18 months, while managing a scale of 15 Cr transactions per month● Led team through Acquisition and Merger and empowered senior product managers, data scientists, and cross-functional teams to launch 3+ products and implement 40+ features, driving an 11.5% increase in new customer acquisition within 12 months● Devised and executed a Go-To-Market GTM plan for launching new AI/ML enabled products in the insurance & securities industry; delivered a 55% increase in volume ● Managed the end-to-end process of ideating, implementing, and launching the PIVC product line across Southeast Asia (APAC Sales), securing notable global sales performance of USD 0.25 million within a rapid 6-month timeframe● Products Managed – KYC API, E-sign, E-stamp, Payment, Gen AI, Web 3, Digital Identity & fraud suite, Video KYC, PIVC, OCR, Face / Name Match, PDF TamperHard Skills - • Product Roadmap• Product Marketing• Product Analytics• Market research• New Product Development• User Research – UI/UX• Feature Prioritization• Machine Learning / AI• Product P&L Management• Risk Management -
Head - Digital Assets And Technology SolutionsSbi General Insurance Sep 2021 - Sep 2022Mumbai, Maharashtra, InLead a Digital Assets team to develop platform and tech solutions for customers, agents and employees• • Piloted a 25-member Digital Product team in managing product lifecycle for 9 mobile and web apps platforms; introduced data-driven decision-making processes leading to a 15% increase in app engagement and a 10% growth in monthly active users• Coordinated efforts across diverse teams to introduce and implement 15+ new features and enhancements, resulting in a 46% boost in end user satisfaction scores YoY basis• Led the digital department in transitioning to Agile software development processes, realizing an 85% enhancement in workflow efficiency year over year• Managed the end-to-end launch of 2 products, achieving a 10% increase in customer renewal by implementing customer-centric feature enhancements• Championed partnerships with technology firms, legal, and compliance teams to implement cutting-edge offerings, resulting in a 35% increase in customer lifetime value and a 30% surge in employee and agent productivity metricsHighlights• Analyzed and quantified innovative solutions, enhancing customer delight, revenue, and profitability.• Approved new SOPs, boosting digital department workflow efficiency by 85% YoY.• Effectively communicated product initiatives, developed requirements, and directed agile scrum methodologies. -
Vice President Of Digital TransformationKotak Life Apr 2020 - Sep 2021Mumbai, Maharashtra, In• Directed a team of 7 digital product managers in the creation of an integrated digital ecosystem, complete with modern products and microservices APIs, leading to the rollout of 6 web and mobile apps• Led cross-functional tech projects to enhance analytics capabilities for Customer, Sales, Operations, and Customer Service, driving a 15% increase in customer retention and a 25% rise in operational efficiency• Guided a team of data scientists in the requirement analysis and development of AI/ML predictive modeling that delivered a 13% surge in agent retention and a 9% rise in Cross sell revenue over a 9-month periodLeading Digital Transformation and Analytics team at Kotak Life to manage projects in Three Major Themes 1. Improving Revenue o Analytics - Leading a team to manage multiple ML - AI Models / Initiatives, Set up new Data Lake / BI solution o Cross Sell – Lead a cross-functional team to roll out Pre-approved + cross-sell offers for existing customerso New Channel - Set up Digital Agency Channel for selling life insurance through digital mediumo Partner Integration - Lead a team to set up, manage and support digital distribution partner 2. Improving Productivity o AI in UW / Tele - Video MER – Leading a cross-functional team to build automation in UW for instant issuance o CRM - Leading a team to implement new enterprise wide CRM Sales – development, launch and adoptiono Rule Engines - Smart Lead Allocation Engine & PASA offer engine3. Cost Saving o Customer Portal - Manage New Customer portal for policy management, cross-sell and financial planningo Platform agnostic bots (chat, voice, email) & IVR revamp for DIY and Instant ServicingImprove CSAT & NPSo UI/UX – Manage UI Cell to create D2C journeys for multiple productso Payment journey revamp -
Deputy Vp - DigitalKotak Life Jun 2019 - Apr 2020Mumbai, Maharashtra, In
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Head - Digital Transformation, Product And Digital MarketingIndiabulls Ventures Limited Sep 2017 - Jun 2019Mumbai, Maharashtra, InDigital Transformation, Analytics and CRM- Creating and driving Digital Transformation strategy and execution; Driving CRM and Analytics for revenue - Run Digital profit centre, process automation and optimisation, Digital fulfilment, engagement- Leading a team for digital initiatives & digital enablement in the retail broking space- Setting up data analytics and logics for Cross-sell, referral for IBM Watson AI Tool - Create online portal/app and process for AP/Partner onboarding, MIS and trackingDigital Products - Mobile, Web, Desktop and Online Customer Onboarding- Digital Solution development: Digital product & platform management, Usage and Retention - Developing digital Product Roadmap & digital channel Strategy, UX/UI Improvement- Create and implement process flow for seamless online onboarding and activation for customersDigital Marketing - Indiabulls Ventures Ltd Group- Manage Digital marketing for group companies - IVL Securities, IB LED and IB Homesearch -
Product Head - Digital Products Mobile App, Web And Desktop AppsIifl (India Infoline Group) Mar 2017 - Aug 2017Mumbai, Maharashtra, InPromoted to AVP II - Digital Projects in Two years for excellent performance Reporting directly to Chief Digital Officer (CDO) & indirectly to CMDLeading Digital Transformation, Mobile Innovation at IIFL -
Product Head - Mobile AppIifl (India Infoline Group) Mar 2015 - Mar 2017Mumbai, Maharashtra, InAVP - Digital Projects Leading Digital Transformation, Mobile Innovation at IIFL Responsibilities- Leading digital initiatives & digital enablement in the retail broking space- Digital Solution development: Digital product / platform management & digital channel strategy, - Using Analytics for Smart App Dev of transaction platforms (mobile, web, and desktop)- Run Digital profit centre, process digitisation and optimisation, Digital fulfilment, engagement- Driving Digital Transformation, Mobile Innovation, Customer Insight, Mobile Business Strategy & online sales- Leading team for development, testing, UX/UI Improvement and marketing of IIFL Markets App & Web App- Manage digital channels – website, SEO/SEM, email and SMS campaigns, App Install Campaigns- Manage social channels - YouTube, Twitter, Facebook, and others, Manage ORM- Using Analytics to Reach and engage targeted users, Increase Acquisition, Usage and Retention of the appAchievement:- Increased m-commerce from 3% to 25%, Mobile trading percentage from 3% to 35%- Successful Launch of Ver 2.0,3.0,4.0- Managed Digital Channels. Managed TVC Campaigns, App Install Campaigns- Increased App downloads to 12 Lakh and App rating from 3.9 to 4.4 in span of 18 months- 5 Awards for Mobile App for mobile UI, UX and usability
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Head - Digital MarketingMeru Cab Company Pvt. Ltd. Sep 2014 - Dec 2014Mumbai, In- Launch of Meru App 3.0 and 4 cities across all digital channels- Manage Mobile App; drive downloads and activation through emails/SMS/Call center- Manage different digital alliances for better customer engagements and drive downloads of mobile app- Manage complete Online marketing for 13 cities & 3 brands - Meru Cabs, Meru Flexi and Meru Genie- SEO / SEM , SMO / SMM for all three brands for higher brand awareness, engagement and higher activation- Manage Social Media - YouTube, LinkedIn, Twitter, Facebook, Instagram and others- Manage Website - Desktop and Mobile for better customer experience and higher conversions - Ecommerce -Increased booking from mobile app to 70% of total booking -
Senior Marketing Manager - Alternate Channel (Online) - Mortgage ProductsIcici Bank Sep 2013 - Aug 2014Mumbai , Maharashtra, In- Manager Alternate Channel (P&L, costing)– Online/Website, Bank Bazaar and outbound call centre to improve online business - Driving transactions/business through online channel by effective user experience, customer communication, cross-sell- Manage Email, SMS, SEO/SMO, SEM/SMM campaigns for better engagements and higher lead generation; Co-ordination with external Marketing, Advertising & PR agencies- Managed iloans mobile application, driving activation of current home loan customers through emails/SMS/Call center- Set up & managed www.mortgage-connector.com to reach, engage, activate & retain connectors/ referral agents- Set up & managed www.home.icicibank.com to display ICICI bank approved projects and to engage with customers- Managed development of new desktop & mobile website for home loans -
Online Marketing And Branding ConsultantFreelance Marketing Consultant Jun 2011 - Aug 2013Set up my own entrepreneurial venture in online marketing and branding- Product Marketing Consultant for IIMB Alum startup Spanedea.com - Online Education – CAT, GRE, GMAT, IIT-JEE- Consultant- Ontime Service Apartments Group - Conceptualized and optimised launch of OnTIme Hotel - Marketing Consultant with Gadhia Solar Energy System Pvt. Ltd ( FLAREUM TECHNOLOGIES ) to launch PV products in Indian market Key Highlights:- Driving customer acquisition/Business through search marketing, online media referrals- Creating innovative product promotions to drive customer acquisition across various digital channels- Optimised on-page & off-page SEO for better search visibility to ensure top rank & increase click through rate - Website & Product/Company presentation update, SEO, SEM, SMM and SMO, Google Adwords, PPC campaigns- Advanced Web Analytics, Managed email and online marketing campaigns; Writing Blogs, Case Studies and whitepaper- Developed Product Branding Strategy, Brand building for new products- Market research, Competitor analysis & Sales support, Pricing, Content writing, Marketing collateral & presentations,
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Head- Product ResearchAl Mansoor It Consultancy Services Jan 2010 - May 2011- Overall Management of Product Research department in India & Middle East- Managed affiliate, email and search engine marketing programs and campaigns for better customer reach - Developed Online advertising strategy - Optimized online advertising against ROI for better customer acquisition- Online/Digital Marketing of Products/Services; SEO, SEM, SMM and SMO, Google Adwords, Analytics, PPC campaigns- Developed product strategy for online services/products, Product performance & analysis, Annual marketing budgets & plans- Restructured – Pre-Sales, Marketing & Product development/launch related to ERP, CRM , IT Security
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Senior Product ManagerAl Mansoor It Consultancy Services May 2008 - Dec 2010
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Summer TraineeVerve Consulting Private Limited Apr 2007 - Jun 2007Key Projects- Explored Investment Opportunities in Natural Gas Sector by analyzing the sectors financially strategically - Researched & Developed Natural Gas Pipeline Feasibility model & Distribution Feasibility Model - Identified new potential segment for investment & analyzed demand & supply balance in Natural Gas Sector- Estimated the impact of change in regulations & Gas-find at KG basin on the investments in Natural Gas Sector
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Inplant TraineeSiemens Jun 2005 - Dec 2005Munich, DeInplant Trainee for Six Months in Quality Assurance department, Switch Gear plant.- Individual Project on Quality Improvement Using Six Sigma Methodology on 3WL Air Circuit Breaker Assembly line. Project includes implementation of Six Sigma Methodology to reduce defects to increase FPY & improve Quality.- Sigma level increased from 3.6 σ to 4.6 σ during the implementation of project.
Chaitanya Shahare Skills
Competitive Analysis
Strategic Planning
Strategy
Business Development
P&l Management
Product Management
Market Research
Crm
Management
Marketing Strategy
Digital Strategy
Digital Marketing
Product Marketing
Team Management
E Commerce
Advertising
Leadership
Business Strategy
Market Planning
Product Development
Social Media
Marketing Management
Online Marketing
Management Consulting
Sales Management
Digital Innovation
Mobile Applications
Start Ups
Marketing
Marketing Research
Brand Management
Social Media Marketing
Analytics
Marketing Communications
Product Launch
Key Account Management
Advertising Management
Go To Market Strategy
Mareting Roi
Product Strategy
Product Life Cycle Management
Corporate Branding
Strategy Development
Consulting
Sem
Smo
Business Analysis
Business Planning
Seo
Customer Relationship Management
Chaitanya Shahare Education Details
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Indian Institute Of Management, CalcuttaMarketing & Strategy -
Veermata Jijabai Technological Institute (Vjti)Engineering - Production
Frequently Asked Questions about Chaitanya Shahare
What company does Chaitanya Shahare work for?
Chaitanya Shahare works for Acies
What is Chaitanya Shahare's role at the current company?
Chaitanya Shahare's current role is Head of Products.
What is Chaitanya Shahare's email address?
Chaitanya Shahare's email address is ch****@****ail.com
What schools did Chaitanya Shahare attend?
Chaitanya Shahare attended Indian Institute Of Management, Calcutta, Veermata Jijabai Technological Institute (Vjti).
What are some of Chaitanya Shahare's interests?
Chaitanya Shahare has interest in Children, Civil Rights And Social Action, Education, Networking With Intelligent People, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights.
What skills is Chaitanya Shahare known for?
Chaitanya Shahare has skills like Competitive Analysis, Strategic Planning, Strategy, Business Development, P&l Management, Product Management, Market Research, Crm, Management, Marketing Strategy, Digital Strategy, Digital Marketing.
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