Successfully managed projects for various international clients, focusing on industries such as certification, membership organizations and edtech. Managed products including AI-based item generation, HRMS, and surveys.• Gather requirements from stakeholders for client projects and products.• Research on various competitors and compare features. Gap Analysis.• Coordinate between clients and internal teams to define project scope.• Use both Agile and Waterfall methods depending on the project.• Write and review requirement documents, process flow and mock-ups.• Create user stories and manage tasks for both client projects and products.• Join architecture discussions and help make decisions.• Lead meetings like Sprint planning, Sprint review, Brainstorming on process flow and project reviews.• Make sure projects stay on track and meet goals.• Collaborate closely with developers to implement the requirements. • Discuss Test scenario and test cases with testers and handle them during various testing phase.• Identify improvement opportunities (proactive and reactive)• User acceptance testing (Understand the bug and assign it to development team)• Show clients how projects are progressing.

Work on projects successfully for various national and international pharmaceuticals giants.• Requirement Gathering, Site inspection, Process Understanding, Report layout Discussion.• Actively involve in SDLC. Work with cross functional teams for the Incrency software.• Training given to testers and documentation team regarding requirements and flow.• Discuss Test scenario and test cases with testers and handle them during various testing phase (Functional testing, Integration testing, Load testing and Regression testing)• User acceptance testing (Understand the bug and assign it to development team)• Testing on Live environment (Understand the bug and assign it to development team)• Manage Dry Run, Installation and Validation activity and assign task to engineers. • Review and Approve Supporting Documents like DS, CS, FRS / SRS, FRA / RA, VP, TP, validation protocols (IQ, OQ, PQ), TSR, RTM, SOP and CAPA.• Give training to the clients, both Onsite and Online.• Provide to support client during regular usage of the system.

➔ Perform Process analysis for As-In and To-Be process.➔Conduct Stakeholder meeting for Implementation planning, Requirement gathering, and Site feasibility.➔ Work with Cross functional teams for Feature discussion/ perform root cause analysis.➔Reports layout designing.➔Identify process simplification opportunities.➔Suggesting changes and new features for the software modules which helps in improving current system.➔Leading team of junior Engineers and Testing team on the process understanding and data for the testing purpose as being a subject matter expert. Grooming newly joined Engineers on the functioning of Desktop as well as Web application.➔Perform Dry Run and Validation activity on client site

➔Perform Installation Qualification, Operational Qualification and Performance Qualification on the client’s site.➔Client visit for Requirement gathering, Site feasibility and site inspection.➔Coordinating with the developers regarding the resolution of the bugs and feature discussion.➔Regenerating of bugs and finding root cause of the bugs which will help in finding the solution to the problem.➔Suggesting changes and new features for the software modules which helps in improving current system.➔Give training to the clients, both Onsite and Online across PAN India.

• Install and Successfully managed Accounts of 150 SME's in Vadodara, Ahmedabad Location on Desktop as well as Web applications.• Installation the ERP, POS & CRM Software in to client system• Client training regarding software product usages and features.• Managed User Training, Onboarding, and ensuring that the customers’ expectations and goals were fully met.• Tracking the health of the clients assigned in my account and take follow-up with the clients accordingly.• Collaborated with the Sales for the Upselling and Product team for the features, suggestions and feedback on the product received from clients.• Give demonstration of software with sales team.

➔Find out new potential client, approaching, requirement gathering Sales and post sales activity,➔Market research and handling the client of Gujarat region.➔Deal with various industry like Automobiles, Plastic, Aluminum, Pharmaceuticals, forging and many more.➔Discuss client issue/problems with management and provide solutions to clients.