Chaithra Dadaga Mahaveer Kumar Email & Phone Number

San Francisco, Ca, Us

Plantation, Florida, Us

>Building a table with customer segments to follow the customer trends >Working on a Cohort Analysis to understand customer behavior with respect to engagement with the website, product preference, shopping pattern and pet type based on various stages of their lifecycle >Implemented a consolidated dashboard on Tableau to support the Weekly Business Review which included all of product relevant KPIs

San Jose, California, Us

>Designed and led the development of a platform to track product performance focusing on Acquisition, Engagement, Retention and Monetization for a Gaming Company >Spearheaded an enterprise reporting project to administer the weekly health of the business and coordinated with 3+ cross-functional teams to standardize the KPIs and data management >Analyzed key success metrics and product performance through dashboards and ad hoc analysis (in Excel, SQL, and Python). Provided actionable recommendations on product enhancement/optimization to leadership and key business stakeholders>Managed an offshore team of data analysts, data engineers and BI engineers, Guided them in executing the projects to completion>Launched a customer retention initiative to identify churning customers and to strategize to prevent churn by providing customized offers for a luxury fitness club>Implemented an optimization tool based on popularity-based algorithms for scheduling classes to achieve maximum attendance. >Drove a return insights initiative to pin down the causes for returns and poor return experience for a retailer, recommended steps to enhance returns experience which improved NPS by 3 pts

San Jose, California, Us

>Worked for the largest retailer. Piloted a one stop reporting solution to monitor Customer experience KPIs across Store, Online Grocery, Delivery, Returns etc >Collaborated with cross-functional teams to normalize the metrics and reporting. Dashboard audience included everyone from CXO to Store Managers>Devised a Natural Language Processing framework to identify customer concerns from customer experience surveys, call center transcripts and social media comments and provide actionable insights>Analyzed key drivers in a project to standardize the value of NPS to each individual org of the business >Set quarterly NPS goals for various levels of the org – Store Managers, Regional Managers and Divisional Managers

Chicago, Il, Us

> Tutored deep learnings of Supply Chain management and Spreadsheet analysis to 100 Graduate and Undergraduate students > Orchestrated hands-on sessions on applications and concepts of Java to a class of 40+ students

Northbrook, Il, Us

>Provided analytics services for a search engine, by the world's largest MNC . >Independently drove off-shore projects by regular engagement with client team of 11 members.>Translated clients' business problems into analytical problems. Worked on Microsoft COSMOS data framework and used SQL, R and excel to process and analyse the data. Translated the findings into actionable insights. >Conducted induction and training program for new recruits

Bangalore, Karnataka, In

>Worked on a project titled ‘Structuring and analysis of job portals web crawled data’:The project aims at collaborating assistance to job-seekers by compiling information from various job portals to constitute a single point of reference. >Made use of Hadoop framework to store the required data and created an appealing front end for the users to search from.

Master Of Science - Ms, Business Analytics

Bachelor Of Engineering (Be), Computer Science And Engineering