Chaitra Ravikumar Email & Phone Number

Plano, Texas, Us

End-to-End Project Management: Lead global projects from initiation to delivery, ensuring alignment with client objectives, managing scope, budget, and timelines, and delivering results that exceed expectations.Cross-Functional Collaboration: Facilitate effective communication and collaboration among developers, QA teams, scrum masters, and product owners to drive project success and maintain a cohesive team dynamic.Stakeholder Engagement: Act as the primary point of contact for clients and stakeholders, providing regular updates, managing expectations, and ensuring that project goals are clearly understood and met.Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues, employing strategic problem-solving to keep projects on track and deliver high-quality outcomes.

Bangalore, Karnataka, In

Planned and executed multiple strategic projects based on the learning needs of various teams that are located nationwide.Consistently collaborated with senior leadership and maintained transparent and effective communication with program stakeholders, providing regular updates.Managed the annual budget of the program and allocated project costs accordingly. Assessed business requirements and procured cutting-edge learning management systems and technologies based on market research and cost-benefit analysis.Designed and executed learning programs like New hire training for 500+ people of enterprise teams across India.Managed program rollout aligned with agile principles, ensuring effective change management.

Bangalore, Karnataka, In

Conducted process risk analysis and implemented corrective and preventative measures to remedy the gaps through various predictive and agile projects increasing the organization’s NPS.Audited quality to warrant compliance with standards and ensured project deliverables conformed to scope and quality plans.Led an employee engagement group focused on creating a vibrant workplace culture, boosting morale, and fostering a cohesive team environment.Started the Department level training team from the ground up Designed, delivered, and maintained new hire training in the Customer Success department with 98% throughputTrained 200+ employees on process, product, and culture.Received positive training module evaluation scores of 94-100%Developed Alpha and Beta level training contentDeveloped Standard Operating Process for 5 teams within Customer SuccessRefreshers, Quality feedback, and recommendation sessions have improved team metrics with an overall 24% positive change

Bangalore, Karnataka, In

Managed a cross-functional team of 20 members in both co-location and virtual environments.Maintained client relationships and collaborated with engineering teams for product enhancement based on client feedback resulting in a 20% increase in client satisfaction score.Executed a support ticket prioritization project by implementing appropriate workflows into the CRM platform to increase accuracy.Assisted merchants in resolving queries and issues regarding the transactions and product over emails, Calls, and Live ChatSubject Matter Expert(SME) in Merchant Support Process Managed a team of 20, along with task and roster management Trained the new hires, scheduled regular feedbacks, and one-on-one trainingMonitored response and resolution quality and shared feedback and recommendations Handled Social media escalations and grievances Worked with multiple cross-functional teams to ensure a smooth client experienceRegularly connected with the Product managers to share client feedback and brainstormed and implemented solutions. This resulted in improved customer satisfaction.

Chennai, In

Conceptualized and produced engaging video content, maintaining high viewer engagement and a loyal audience base.Seamlessly transitioned between live and recorded shows, delivering captivating entertainment experiences with positive audience feedback.Developed and executed effective communication strategies, increasing viewership within six months.

Bachelor Of Commerce - Bcom, Accounting

Pre University, Business/Commerce, General