Chai Yan Yee Email & Phone Number

Malaysia

Malaysia

Malaysia

◾ Manage and monitor Huawei official store through online channels◾ Responsible as APAC live broadcast operator specialist support Malaysia, Singapore and Philippine do live-stream event◾ Oversee and optimize operations flow across functions to ensure seamless product launch (product page and live-stream event)◾ Competitor reviews, monitor competing products, study their marketing strategies and optimize according to store's performance◾ Monitor real-time campaign performance or live-stream performance through various metrics and analysis, identifying gaps and innovate to improve subsequent performance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

◾ Manage and monitor 8 brands official store through online channels◾ Listed over 300+ products on various online channels◾ Monitor brands daily sales, inventory and generate reports◾ Conduct market research, price research and product research every month◾ Implemented marketing strategy and analyzed trends to define and establish sales objectives◾ Work with designer to develop banner design and store design

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

◾ Conduct onboard activities for Senheng new joiners◾ Manage all phases of recruitment, including defining hiring management needs and posting positions◾ Recruited and screened qualified potential employees◾ Informed all job applicants of their application status◾ Negotiated job offers, wrote and delivered all offer letters

Pahang, Malaysia

◾ Communicated with customers via phone and email to confirm deliveries and respond to inquiries ◾ Created and updated physical records and digital files to maintain current, accurate and compliant documentation ◾ Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information

Pahang, Malaysia

◾ Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every morning ◾ Restocked display cases with attractive arrangements to promote specialty food items like cakes and bread ◾ Elevated customer loyalty by using strong communication skills and problem-solving skills abilities to resolve customer problems ◾ Created over 30+ drinks in average shifts with consistently positive customer satisfaction scores ◾ Maintained supply levels in counter and customer areas to meet typical demands ◾ Learned every menu preparation and numerous off-label drinks to meet all customer needs

Perak, Malaysia

◾ Provided exceptional customer service and answered clientele questions regarding store products◾ Accurately processed money transactions while maintaining professional interactions

Bachelor Of Entrepreneurship With Honours, Entrepreneurship/Entrepreneurial Studies, Cgpa: 3.79 / 4.0

Activities and Societies: (1) Young SME Consultants Program (2020) ◾ Create Facebook Page to increase business visibility ◾ Design brand.

Stpm, Business, 3.5 / 4.0

MUET: Band 3 Course that had taken: Bil Course Name 1 Pengajian Am 2 Pentadbiran Perniagaan 3 Economic 4 Bahasa Malaysia