Chakima Fields Email & Phone Number

United States

• Ensures patients are well-informed about financial and insurance aspects of their care
• Conducts patient consultations to address inquiries on financial policies and requirements
• Provides self-pay pricing and reviews financial contracts
• Reviews and approves loan payments from external lending companies
• Explains insurance coverage, treatment costs, and identifies pre-authorization needs
• Determines patient responsibility amounts and secures payments before procedures

Chicago

• Educate and assist clients in transitioning to more natural products.
• Training and continuing education in current hair trends.
• Ensure knowledge growth in current global environmental issues.
• Proponent of holistic and wellness services.

Chicago, Illinois, United States

• Managed schedules with allocated resources, coordinated clinic activities, and ensured equipment availability
• Oversaw schedule maintenance tasks, such as adjusting clinic templates and organizing care options for patients
• Interacted with patients and clinicians to verify adherence to treatment plans
• Supported the Practice Manager in data analysis on physician productivity and resource allocation
• Facilitated the prevention and resolution of billing errors, managed pre-certifications, and referrals
• Handled patient registrations, appointment scheduling, and provision of educational materials

Greater Chicago Area

• Collected, verified, and recorded patient demographic information, insurance details, and financial data to obtain authorized approval before scheduling.
• Answered incoming calls through the ACD line according to department standards, directing callers to specific modalities or staff members as needed.
• Addressed inquiries and questions related to the hospital and department promptly and professionally.
• Documented all communications using the Scheduler Staff Call encounter feature within the Epic system.
• Organized documents for scanning at the point of care with accurate labels for easy retrieval.
• Provided clear instructions to patients regarding exam preparation, guided them to the procedure location, and managed their expectations to ensure a positive patient experience.

Chicago, Illinois

- Managed schedules to optimize the utilization of resources, including providers, rooms, and equipment.- Executed schedule maintenance tasks such as opening and closing clinic templates, ensuring seamless coordination for patients affected by schedule changes.- Communicated effectively with patients and clinical staff to ensure adherence to prescribed.

Burr Ridge Illinois

• Supported insurance/patient inquiries on billing, claims, denials, and resolutions.
• Managed billing tasks such as invoicing, payments, and record updates for prompt payments.
• Ensured efficiency in processing claims, following up on outstanding claims, and escalating when necessary.
• Documented call information maintained records in EPIC, and managed claim submissions and appeals.
• Handled government and commercial insurance claims, established payment plans, and addressed patient aging reports.
• Managed patient accounts by updating registration, insurance, scheduling, and billing details with a focus on compliance with HIPAA laws and privacy regulations.

Greater Chicago Area

• Picked up packages from specified locations.
• Delivered packages to customers and obtained customer signatures in exchange for their packages.
• Used scanners to input and re-route undelivered packages.

Chicago, Illinois

• Responsible for building and maintaining the resource directory that powers the company tools and technology.
• Ensured that the resource directory is filled with detailed, accurate, and up-to-date organizations and service-level information. Learned the knowledge of the company service taxonomy.
• Provided excellent written and verbal communication skills, and strong quality focus.

Chicago, Illinois

Chicago, Illinois

**Senior Escalation Final Resolution Call Center Representative**- Provided problem resolution for escalated calls originating from contact center representatives, managers, directors, and customers.- Took responsibility for the final resolution of all escalated calls and correspondence received by the department.- Offered written and verbal correspondence.

United States

• Handled all inbound calls, troubleshooting, and activating of credit cards
• Provided customers with accurate product and service information.
• Consistently and accurately documented to internal databases as required.
• Worked with confidential customer information.
• Identified, and exercised retention efforts when appropriate.

United States

United States

Bachelor Of Business Administration - Bba, Educational Leadership And Administration, General, 3.76

Associate Of Arts And Sciences - Aas, General Studies, 3.89

Cosmetology/Cosmetologist, General, 3.80

General Studies