Senior Service Delivery Executive
CurrentStrategic Business Engagement: Led engagements with CxO-level executives, aligning network and cloud strategies with business priorities. Product & Offer Strategy: Owned end-to-end design of customer experiences and service offerings, driving business strategy for multi-million-dollar cloud and AI-based solutions.Cross-functional Collaboration: Partnered with Sales, Delivery, and Engineering to design and deliver scalable cloud and AI solutions that improved business performance for… Show more Strategic Business Engagement: Led engagements with CxO-level executives, aligning network and cloud strategies with business priorities. Product & Offer Strategy: Owned end-to-end design of customer experiences and service offerings, driving business strategy for multi-million-dollar cloud and AI-based solutions.Cross-functional Collaboration: Partnered with Sales, Delivery, and Engineering to design and deliver scalable cloud and AI solutions that improved business performance for enterprise clients.Business Case Development: Built robust business cases with financial models and ROI justifications.Governance & Reporting: Developed and managed business processes, financial oversight, and quarterly performance reporting, ensuring alignment with company goals.Industry & Trend Analysis: Conducted market research and competitive analysis, informing product innovation and customer solutions in cloud, AI, and security.Financial Oversight: Supported financial planning efforts, monthly resource forecast activities, aligning resources with budgetary constraints.Client Relationship Management: Built strong executive-level relationships, focusing on customer needs, KPIs, NPS, and high-quality customized reporting. Show less
