As a Senior Service Delivery Executive at Cisco, my focus has been on managing a global team to deliver unparalleled service across the Americas, EMEA, and APAC. My tenure has been characterized by fostering strong client relationships, ensuring customer success through strategic leadership, and driving growth with a keen eye on key performance indicators and net promoter scores.In collaboration with my team, we've executed a customer success strategy that has elevated product adoption, customer satisfaction, and annual recurring revenue growth. My role as a single point of contact for resolving delivery issues underscores my commitment to timely and effective solutions, ensuring that our service delivery aligns with the dynamic needs of a Global energy customer.
Listed skills include Project Management, Business Development, Software Development, Pmp, and 4 others.