IT Services Leader with the right blend of Business & Technology Acumen, Thought Leadership and Entrepreneurial Mindset, consistently delivering sustained internal and customer growth at the highest CSAT. 25+ years IT Services experience with 16+ years in techno-functional leadership roles having provided Software Product Development, Modernization, Testing, 24X7 Operations & Support, Digital Transformation Services to more than 50 B2B / B2C SaaS Product Companies/ ISVs / Enterprises. Led multiple Transformation Programs for Modernization, Cloud Adoption, DWBI, Production & Database Migrations, UX uplift, Agile adoption, APIfication and Monolith to Microservices leading geographically distributed teams in varied domains across North America, APAC, EMEA and the Nordics. Key Skills: Strategy, Budgeting, P&L, Portfolio Management, Program Management, Governance, Delivery Excellence, Service Offerings, Sales and Pre-sales, Recruitment & Competency Development, Metrics based continuous improvement.Key Capabilities: * Global Delivery Management – Portfolio of multi-track Programs and Projects under diverse Domain and Tech * New Business and Logo acquisition* Program Business Case Validation, Feasibility, Upsell, Cross-sell, Commercial Proposals and SOWs* Transition – SOPs, Scope, Templates, Standards, Expectations, Critical Success Factors, SLAs, Business and Contractual Compliances, Team Building, Process synergies and Delivery Model Framework Adoption* Engagement, Account & Relationship Management in a Matrix stakeholder structure with Robust Governance * Planning, Tracking and Delivery Excellence with focus on Continuous Improvement* Quality – Cost – Schedule – Risk and Escalation Management* Hiring, Resource Performance & Attrition Management, Utilization, Costing and Rotation* Revenue / EBITA forecasting, Invoicing, Collections