Chakrapani A M Email & Phone Number

Bengaluru, Ka, In

· Lead and mentor a team of both new and experienced members, ensuring critical information is tracked and tasks are completed on time.· Conduct regular performance assessments, set clear objectives, and implement development plans to boost team effectiveness.· Create detailed project plans, establish timelines, and allocate resources efficiently to achieve project goals.· Identify and implement strategies for process improvement in inventory management and implementation, driving… Show more · Lead and mentor a team of both new and experienced members, ensuring critical information is tracked and tasks are completed on time.· Conduct regular performance assessments, set clear objectives, and implement development plans to boost team effectiveness.· Create detailed project plans, establish timelines, and allocate resources efficiently to achieve project goals.· Identify and implement strategies for process improvement in inventory management and implementation, driving operational efficiency.· Act as the main point of contact for inventory and implementation matters, ensuring effective and timely communication with all stakeholders.· Establish and enforce quality assurance protocols to uphold high standards across inventory and implementation processes.· Continuously update team training programs by integrating the latest industry trends and best practices. Show less

• Building and maintaining telecom inventory by analyzing invoices, customer service records, and reports from clients and vendors, and optimizing costs and reconciling invoices through inventory analysis.• Utilizing telecom expense management (TEM) portals to efficiently manage telecom inventory, expenses, contracts, ordering, and help desk activities.• Analyzing data, validating, optimizing, and implementing wireline telecom on a portal for global providers, and completing multiple… Show more • Building and maintaining telecom inventory by analyzing invoices, customer service records, and reports from clients and vendors, and optimizing costs and reconciling invoices through inventory analysis.• Utilizing telecom expense management (TEM) portals to efficiently manage telecom inventory, expenses, contracts, ordering, and help desk activities.• Analyzing data, validating, optimizing, and implementing wireline telecom on a portal for global providers, and completing multiple projects, including demand sets and data analysis.• Communicating with vendors and clients via email and phone, and finding savings for clients.• Maintaining daily trackers and dashboards as per client requirements, delegating client calls and resolving issues, and managing disputes for client inventory.• Liaising with major vendors for missing information and reports, and ensuring vendor management and interaction are smooth.• Staying up-to-date with industry trends and best practices, and recommending process improvements to enhance team performance and productivity.• Managing and mentoring a team of new and trained resources, and ensuring critical information is tracked and followed up to completion. Show less

Bengaluru Area, India

Supported clients are as follows: Kaiser Permanente, Blue Yonder, Seagate Technologies, Schlage Lock Company, SeaWorld, Conagra Foods, TKC Holdings, Citizens Bank, Ryder System, Inc., Advanced Call Center Technologies and other clients.· Managed costs, billing and resolved financial discrepancies effectively through organizational management of account information using SaaS software.· Managed supervisor itinerary and appointments and streamlined scheduling procedures and completed… Show more Supported clients are as follows: Kaiser Permanente, Blue Yonder, Seagate Technologies, Schlage Lock Company, SeaWorld, Conagra Foods, TKC Holdings, Citizens Bank, Ryder System, Inc., Advanced Call Center Technologies and other clients.· Managed costs, billing and resolved financial discrepancies effectively through organizational management of account information using SaaS software.· Managed supervisor itinerary and appointments and streamlined scheduling procedures and completed bi-weekly payments for 100's of vendors on time.· Produced high-quality documents, spreadsheets and presentations for internal teams and clients· Managed CRM database, including troubleshooting, maintenance, updates and report generation.· Task automation using macros and VBA and building charts and graphs.· Managing large datasets with functions: IF, SUM, INDEX, MATCH, VLOOKUP and XLOOKUP & other conditional formulas.· Analyzed and solved multi-faceted problems that effected leaders and business initiatives.· Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.· Delivered expert clerical support by efficiently handling wide range of routine and special requirements.· Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.· Data visualization and modeling. Show less

Bengaluru Area, India

 Fraud Analysis and Dispute Management: Credit Card Frauds & Disputes and Anti Money Laundering cases. Analyzing legal documents, including wills, insurance policies and corporate contracts. Identification of Fraudulent transactions, Fraud and Dispute case analysis. Monitor / Investigate customer credit card accounts & dispute cases for fraudulent activity. Research account inquiries and reported fraud, escalate and alarm the officials to prevent loss once abnormal activity… Show more  Fraud Analysis and Dispute Management: Credit Card Frauds & Disputes and Anti Money Laundering cases. Analyzing legal documents, including wills, insurance policies and corporate contracts. Identification of Fraudulent transactions, Fraud and Dispute case analysis. Monitor / Investigate customer credit card accounts & dispute cases for fraudulent activity. Research account inquiries and reported fraud, escalate and alarm the officials to prevent loss once abnormal activity or unauthorized usage / fraudulent transaction has been determined. Taking measures to stop / evade fraudulent transaction and ensuring customer security and satisfaction like Card Block. Identifying and verifying the various risk types in which the client has been classified. Works with dispute specialists to investigate fraud claims. Handling & Reviewing Anti- Money laundering cases to mitigate Money laundering Transactions. Performs proper review and Investigate disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate losses Conduct thorough investigations and inquiries on identified and suspicious accounts within the specified software system. Scrutiny of Money laundering transactions: Overseeing the suspicious transactions, identifications of frauds and taking measures to avoid / stop them. Monitored and analyzed Key Performance Indicators (KPI) and financial ratios. Developed financial analysis reports and presentations by applying acquired financial principles. Participated in External and Internal calibration sessions with the client. Preparing daily and weekly reports to analyze the team’s performance and report the same to the higher management. Show less

• Research Analyst: We collect various companies’ information from sources like Google, Company websites, Bloomberg, Capital IQ, Global Business Registry’s, EDGAR and update in our database. Also provide this information to customers as per the request.Role:• Collection and verification of the Client’s documents for Background Identification purposes as a part of know Your Client process (KYC)• Checking and verifying whether the Client has submitted all the documents as per… Show more • Research Analyst: We collect various companies’ information from sources like Google, Company websites, Bloomberg, Capital IQ, Global Business Registry’s, EDGAR and update in our database. Also provide this information to customers as per the request.Role:• Collection and verification of the Client’s documents for Background Identification purposes as a part of know Your Client process (KYC)• Checking and verifying whether the Client has submitted all the documents as per guidelines laid down by the Bank’s Anti Money Laundering and Compliance Department in their Client Identification Program (CIP)• Identifying and verifying the various risk types in which the client has been classified in to and ensuring that they are periodically reviewed as per guidelines laid down in the CIP• Checking and verifying whether the client is trading in any vulnerable products as laid down in the CIP• Ensuring that the Client has met Global Minimum Standards (GMS) and Country Specific Standards (CSS)• Cross verification of the Client’s details with the Approved Data Sources as per the BANK CIP policy.• Assigning work to the team on daily basis and provide customer support on Escalated Requests. Show less