Chakrapani Ugane Krishna Email & Phone Number

Bengaluru, Karnataka, India

- Analyze and gather client's business requirements which are processed through document analysis, workflow analysis, etc., and summarized into presentations.- Solutioning the client requirements along with the integration & communicating with designer and development teams. Documenting the implementation scope and sharing across with the business stakeholders.- Defining phases & also timeframe for each phase of the project delivery and executing the implementation plan and ensuring the client system is live within the promised timeframe.- Actively involved and guiding the client’s corresponding team on implementation including any integrations.- Communicating the work status to the clients and internal stakeholders on a timely basis.- Identifying implementation areas that can be automated and working with the product teams or customer success team to automate them.

Bengaluru, Karnataka, India

- Gathered business requirements and created business requirement documents, drafting opportunities, and outlining client problem statements.- Conducted sessions with business stakeholders to elicit clients’ business needs and devise appropriate solutions using the LeadSquared product.- Executed implementation plans and ensured the client system went live within the promised timeframe.- Actively guided clients' corresponding teams on implementation, including integrations.- Communicated work status to clients and internal stakeholders on a timely basis.- Identified implementation areas for automation and collaborated with product teams or customer success teams to automate them.- Mentored and educated more than 10 business analysts on the project to improve their abilities and understanding.- Minimized churn by 15% by delivering projects on schedule, providing accurate solutions, guaranteeing smooth account management, and exceeding client expectations

Bengaluru, Karnataka, India

Bangalore

- Promoted from Quality Analyst to Business Analyst (Product Manager). Gathered business requirements and performed gap analysis to identify areas for CRM system enhancements, resulting in improved data accuracy and streamlined processes.- Managed a group of 10 business analysts to successfully complete several projects, including one which was an important software upgrade that improved performance metrics by 20%.- Regular team meetings were facilitated to guarantee that project goals, updates, and expectations were communicated clearly. This led to a 25% decrease in misconceptions and delays.- Enhanced cross-functional communication and streamlined the development process in concert with the product management and quality assurance teams, leading to a 10% boost in total productivity. - Conducted in-depth data analysis to assess customer behavior and preferences, supporting targeted marketing campaigns and loyalty programs.- Collaborated with development teams to design and implement custom CRM system features tailored to meet specific business needs.- Led user acceptance testing (UAT) and provided post-implementation support, ensuring smooth system transitions and high user satisfaction.- Monitored product quality performance and generated reports indicating the effectiveness of the quality management system in achieving identified goals.

Bangalore

- Monitored product quality performance and created reports indicating the effectiveness of the quality management system in achieving identified goals- Created and executed test cases and test scenarios.- Performed various levels of testing on the application.