Chakshu Sharma Email and Phone Number
With a solid BTech background in Computer Science from Lovely Professional University, my professional journey has been marked by a commitment to efficiency and technical proficiency. At Gigmos Solution, we tackled customer challenges head-on, resolving the majority of issues promptly, which significantly cut down on average handling times.Our team's collective efforts at V2 Outsourcing Solutions led to enhanced operational workflows, ensuring standards compliance and meticulous management of daily operations. My goal is to leverage these core competencies to drive continuous improvement and contribute to a culture of excellence wherever my career takes me next.
Unified Mentor
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Data Analyst InternUnified Mentor Aug 2024 - PresentAs a Data Analyst Intern at Unified Mentor Pvt. Ltd., I work on cleaning and preparing large datasets, aiming to reduce data errors by 15%. I proficiently use Python, SQL, Excel, and Tableau to extract valuable insights from hube datasets. I am actively contributed to 2 data-driven projects, resulting in quantifiable impact, e.g., increased sales during the upcoming festival sales for ecom brands
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Technical Support EngineerGigmo Solutions Feb 2024 - Aug 2024Provided technical support to customers, resolving 85% of issues on the first contact, contributing to a 15% reduction in average handling time. Assisted in creating and maintaining a comprehensive knowledge base, reducing incoming support requests by 10% through self-service resources. Trained new team members on technical troubleshooting procedures, improving team efficiency by 20%. -
Operations Management AssociateStitch Frames Jun 2023 - Jan 2024Led a cross-functional team to optimize daily operations, reducing operational costs by 18% while maintaining high service quality. Developed and executed digital marketing campaigns, resulting in a 40% increase in online engagement and a 25% boost in sales. Spearheaded the implementation of a new CRM system, enhancing customer relationship management and improving retention rates by 15%. -
Virtual AssistantInfinity Business Solutions Oct 2023 - Nov 2023Managed administrative tasks such as scheduling, email management, and data entry, improving overall efficiency by 10%. Supported client communication and coordination, ensuring timely responses and effective task management. Assisted in organizing and updating client databases, contributing to more streamlined operations. -
Process AssociateV2 Outsourcing Solutions Apr 2023 - May 2023Processed and validated client data, ensuring accuracy and compliance with company standards. Collaborated with the team to optimize workflow, reducing processing time by 15%. Assisted in the documentation and reporting of daily operations, providing valuable insights for process improvement.
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Escalation Specialist / Tier 2 Outbound SupportTeleperformance Jun 2021 - Apr 2023Facilitated cross-departmental communication to resolve escalated customer issues, reducing resolution time by 25% and improving customer satisfaction scores by 20%. Developed and implemented training programs for new team members, increasing team productivity by 15%. Spearheaded the enhancement of outbound support protocols, resulting in a 30% increase in successful customer interactions.
Chakshu Sharma Education Details
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Computer Science -
Lovely Professional UniversityCse (Hons.) -
12Th (Cbse)
Frequently Asked Questions about Chakshu Sharma
What company does Chakshu Sharma work for?
Chakshu Sharma works for Unified Mentor
What is Chakshu Sharma's role at the current company?
Chakshu Sharma's current role is Aspiring Data Analyst | Proven Expertise in Customer Support, Operations Management, & Process Optimization | Passionate About Data Analytics, AI, & Business Intelligence.
What schools did Chakshu Sharma attend?
Chakshu Sharma attended Lovely Professional University, Lovely Professional University, Sanskriti Kmv School - India.
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Chakshu Sharma
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Chakshu Sharma
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Chakshu Sharma
Salesforce Commerce Cloud Developer At Publicis Sapient | Salesforce Certified B2C Commerce DeveloperGurugram
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