Charlie Hartley Email & Phone Number

Surry Hills, Nsw, Au

Sydney, New South Wales, Australia

Surry Hills, New South Wales, Australia

Supporting stores in all things Pick up and Delivery. In eCom operations we work with a number of tech development squads, as well as various business support roles including food safety, risk, format, learning and communications teams.Everything we do is to better support stores in executing the perfect order for our customers. We do this by delivering strategically aligned initiatives with a focus on creating an enhanced customer and team experience.

As a Change Analyst, I worked with transformational projects to deliver change from a people and culture perspective, in line with the organisations values and ways of working. This involves exploring and assessing impacts to discover what the change means to the user, supporting learning and development initiatives and planning for the sustainability of the change. This all helps to successfully deliver and embed changes within the business.Key initiatives included:- 1StoreThe 1Store program provided Woolworths with a foundation platform for future technology advancement across our store systems. It upgraded store POS systems (including self service) and introduced a new Inventory Management solution built to deliver the capability of SAP down to stores. - Reducing Food Waste- Removal of Single-use Plastic Bags

In this role I helped to provide insight into the store operations across the group. This insight is to ensure informed plans are made based on current practice; to help build a more efficient environment in store, in turn creating a better shopping experience for our customers.Mercury 2 was a program of work that aimed to enable new ways of working across Replenishment, Store Operations and Supply Chain, delivering a more nimble and efficient end-to-end network that supports the business in meeting future customer expectations.

I completed various store & department management roles within this time including Customer Service, Produce, Longlife & Online.I also completed the Fastrack Development Program, which was a cross divisional program for employees wishing to broaden their knowledge in different retail environments, whilst getting out of their comfort zone, and developing strong leadership skills.I completed my first rotation at the Perth Regional Distribution Centre, working with the logistics management team. I performed a relief in the HR department, as well as team leading in operations. I also spent time with the OH&S team, where developed a new campaign for their sites safety initiatives.My second rotation was completed in the Big W division, where I performed various roles around the store and also spent some time with the Masters, and Dan Murphy's teams.After the completion of Fastrack I completed a 6 week relief as an Assistant Store Manager, Supporting the Store Manager and team in achieving store customer 1st objectives.