Chalicia' Nicholson-Cooper Email & Phone Number

Durham, Nc, Us

•Proactively engaging with customers to promote current promotions and upsell additional areas while contributing to the clinics overall monthly KPI goal •Maintain and update client records using Salesforce CRM•Handle an average of 40 customer interactions daily via phone, email, and in-person maintaining a professional and courteous demeanor.•Manage clinic calendars and schedule appointments while prioritizing conflicting requests.•Contribute to a 20% increase in customer retention through proactive outreach and personalized follow-up.•Develop strong relationships with customers to foster repeat business and generate referrals.

United States

•Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.

•Answered calls, Scheduled and confirmed appointments for clients, ensuring accurate entry into scheduling software.• Greeted and assisted an average of 80 visitors daily in a professional and courteous manner, Handled guest inquiries• Maintained cleanliness and organization of the front desk area, ensuring a welcoming environment for visitors.• Cross trained in several areas within the hotel• Resolved guest complaints promptly and effectively, ensuring guest satisfaction andrepeat business.

• Operated point-of-sale (POS) system with accuracy, processing transactions and handling cash, credit, and debit payments.• Trained and supervised new staff members in hospitality procedures and customerservice standards.• Engaged with guests to maximize their satisfaction and maintaining effective ongoingrelationships•Participated in inventory management by conducting stock checks, restocking shelves, and managing merchandise flow.

United States

•Fostered a positive and inclusive learning environment where students felt encouraged to express themselves and explore their artistic potential. • Co-directed and supervised rehearsals for school productions, guiding students in character development, blocking, and stage management.• Facilitated workshops and activities to enhance students' understanding of dramatic literature, branding and marketing knowledge• Provided constructive feedback and personalized coaching to students, helping them improve their acting abilities and stage presence.

Raleigh-Durham, North Carolina Area

• Demonstrated expertise in skincare, makeup, and haircare products, providing personalized recommendations to customers based on their individual needs and preferences.• Maintained a clean and organized beauty department, ensuring products were stocked and displayed attractively to drive sales.• Completed regular product knowledge training to stay informed about new arrivals and product features, enhancing sales abilities.• Picked, packed, and shipped customer orders with accuracy and efficiency in a high- volume warehouse environment.• Cross-trained in multiple departments to support operational flexibility and meet peak season demands.• Operated handheld scanners and computer systems to track inventory movements and update order statuses in real-time.• Provided exceptional customer service by assisting an average of 35 customers daily, addressing inquiries and recommending products based on individual needs.

Rdu5

-Perform quality checks to ensure accuracy of orders and adherence to company standards.-Collaborate with team members to achieve operational goals and enhance workflow.-Operate warehouse equipment, in a safe and responsible manner.

Greensboro/Winston-Salem, North Carolina Area

•Provided information and updates to 25-30 members• Acted as a liaison between the group and external parties.• Managed relationships with external parties to execute events and partnerships, ensuring seamless collaboration and execution.• Scheduled and maintained calendar of appointments, meetings and travel itineraries, and coordinated related arrangements.• Explained policy/procedures to other parties based on knowledge of the group and team guidelines.

Greensboro/Winston-Salem, North Carolina Area

• Created engaging social media content increasing engagement by 50%• Executed digital marketing campaigns across social media platforms, resulting in a 20% increase in brand engagement• Helped shaped the group’s brand voice on social media.• Produced engaging and original content for Instagram, including social media posts,videos, and infographics.• Edited and proofread content for clarity, consistency, and accuracy, ensuring adherence to brand voice and style guidelines.• In 2018 | 80+ people attended the HT interest meeting, 40+ people signed up for the HT Clinics•Videos posted received 300+ views on Instagram

Greensboro/Winston-Salem, North Carolina Area

•Assisted with the preparation of events and meetings•Utilized my skills to provide advice and objectives to develop ideas and effective solutions•Led and choreographed routines in the art of Ballet, hip-hop and Band majorette style dance

o Provided each customer with their own personalized shopping experienceo Catered to customer needs and wants

o Help develop e-mail campaigns driven to provide the customer with the best shopping experience

Raleigh-Durham, North Carolina Area

•Collaborated with team members to achieve store sales goals and contribute to a positive working environment.• Assisted customers by selecting items and providing recommendations• Balanced cash drawer at the beginning and end of each shift, ensuring accuracy andaccountability of transactions.• Fostered relationships with customers while providing outstanding customer service• Maintained organized and visually appealing merchandise displays to maximizecustomer interest and drive sales.• Promoted store loyalty programs and upsold additional products to increase salesrevenue.

Raleigh-Durham, North Carolina Area

o Catered to customers by answering questions best suited for their needso Willing to make inquiries about products and merchandise that we may or may not have in stocko Assisted in problem-solving and dispute resolution by making myself aware of company policyo Recognized for leading and training new employees on Beauty World policieso Commended by customers on service

Master Of Science - Ms, Entertainment Business

Intercultural Management Study Abroad

-Completed course assignment by solving an cross-cultural problem -Collaborated with the EM Normandie Bachelor Students on the 2nd phase.

Bachelor'S Degree, Business Administration And Management, General, 3.09